It is unfortunate such a high end store has such a low quality staff and an incompetent owner. You can wait 20+ minutes before getting helped, you don't get greeted at the door. One particular employee curses around women and small children on a regular basis. He also likes to call customers idiots. He is their go-to guy as he has an amazing wealth of knowledge and is the reason they have healthy livestock; unfortunately, he is rude, profane, and intimidating. It is a shame as he could otherwise be the foremost fish expert in Maryland. It isn't hard to smile and say 'please' and 'thanks you'. After a few incidences with him, I filed a complaint with the owner who then became aggressive towards me. I explained to him I had spent over $2,000 in the past 2 months with his company and that despite there being other places to purchase livestock and dry goods, I chose his store as I like to service small businesses. His response was: we appreciate the business but don't need it and to adjust our schedule based on when he was not working. He told us that he cannot control his employees. Despite an excellent selection of fish, dry good, food, chemicals/treatments, tanks, and hardware, I am finished with this store due to poor attitudes and do not recommend this as a family location and I highly discourage you taking children there who are very likely to say as they hear!