I had recently acquired a bow. I knew nothing other than how to shoot. The tube for the peep sight came off. I had called other places who were not helpful or were going to charge. I went there the guy was very helpful and took care of it for me and showed me how to reattach it! In a world where customer service is getting worse and worse and is dependant on the amout of money u spend, its nice to walk into a place like this!