11/27/2011Provided by Citysearch -
When we received our bill I was surprised to find that the total was more than 190.00 dollars for the two of us and we weren't in the ""holiday season"". On our drive home I discovered that our total included an automatic 17% percent gratuity. The gratuity was added to the total cost of the sleigh ride and dinner price, which ended up to be around 27.00 dollars. I feel that this is ridiculous as the wagon ride was no longer than 15 minutes, and we didn't have a server, we had to go get the food ourselves and pour our own drinks.
We were so disappointed with our experience that I called this morning (we did the ride last night) and give feedback to the manager and I spoke with a woman who was continually defensive and contradicted what I had experienced in person. I told her how disappointed I was with the appetizers and she took great offense to that. Told me that everything was home made...but they served us chips and salsa (homemade I guess...) on a paper plate with no spoon to dish the salsa and paper cups with reheated powered coco or apple cider. I didn't care for it and from that point on she fought me on every other comment I had. I told her that they needed to call us to let us know that there wasn't enough snow and she said that it was out of her control. I said that I didn't like being carted around with 30 other people for a short wagon ride and she said the the wagon we used was our of her control. I told her that I couldn't believe the amount of gratuity they charged and she said that it was optional but it was already rolled into the price when we signed the bill. When I originally called to make our reservation, I told Tammi that price wasn't a problem, but that I wanted a memorable experience to give to my husband on his birthday. And after being so disappointed I simply called to give feedback, I WAS NOT LOOKING TO GET ANYTHING FOR FREE. Sometimes I feel that people complain just to get something in return, I want to make the point that this was not my intention. But instead, all I received was an angry woman who had her feelings hurt that I didn't enjoy the home cooked bread and could care less that she charged us almost 200.00 dollars and we weren't satisfied.
I spoke with our baby sitter after our experience, and she informed me that the Homestead Ranch is a much better experience and told us that she wished that we had talked to her prior to making our reservation.
Maybe next year we'll try Homestead, but we are DEFINITELY NOT COMING BACK. They overpromised a once in a lifetime experience that left us disappointed and they emptied our pocketbooks for an easy payday. DON'T USE THIS COMPANY!!!
Sorry to long, but I want to give you all the details of what you are to experience if you choose this mistake of a company. Don't say I didn't warn you.