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Quality Pool & Spa Inc

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Business Details

34

years

in Business

Hours:

Regular Hours

Services/Products:
  • Maintenance
  • Maintenance Services
  • Repairs
  • Sales
  • Salt Systems
  • Upgrades
Brands:
Pentair
AKA:

Quality Pool & Spa Service

Categories:
Swimming Pool Repair & Service, Swimming Pool Dealers, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs, Swimming Pool Designing & Consulting

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Reviews

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07/19/2015

Overall

terrible. The service visit that I paid for had absolutely zero value. The visit was overpriced, and not at all helpful. Over the phone I was assured that my chemical and water clarity issues were going to be solved and that I would be given a "pool school" kind of experience as part of my service visit. The technician arrived and was unprofessional and uneducated. He seemed to have little experience and clearly knew less about chemicals than I did. He knew nothing about my pool and had never before even performed the simple repair he had been sent to do. When I contacted the company with my frustrations over having to pay for this useless service call, the owner was unwilling to listen and completely defended his employee. I was floored, seriously. Instead of trying to resolve my concerns and keep me as a customer, the owner quickly resorted to legal threats if I did not pay for my service immediately. I recently visited Aquatech in Salt Lake and had a wonderful experience. They did a free analysis of my water, were very knowledgeable and happy to help, and gave me plenty of educated advice.

11/18/2011

Overall
I think anyone interested in s...

I think anyone interested in spa repair and who read the one bad review ought to know what REALLY happened. I have known these guys for over ten years and told them about the other review as they don't have a lot of time to play around on-line. Apparently some people who buy "big box store" spas that have cheap and discontinued equipment..need to understand that when they saved $1000 on the purchase of their cheap spa that some repairs are going to be hard or cost more!!!! DUH. Anyway, I have a property management company and use Quality Pool for all my homes with pools and spas. They do EXCELENT work, are always HONEST, show up on time and etc......That's why they have been around for almost 30 years!!!!!!! I will always use these guys.

03/10/2010

Overall
Customer

DO NOT USE!! Terrible service technicians...rude, took personal calls, overcharged, DID NOT ACTUALLY REPAIR THE HOT TUB and left saying unless we authorized more time he fixed it "good enough"...nice language...oh ya, did I mention the swearing? The hot tub functions were now BACKWARDS...but I guess if he thinks it's "good enough" that must have been why I called for a repair in the first place---I always wanted a backwards working hot tub! Unless you like to be treated rudley, pay for a tech that takes his personal calls on your wallet and can't figure out how to pull up his pants...and DOESN'T actaully fix your hot tub, and OVERPAY for TERRIBLE service than DO NOT USE this company!!! The charges are ridiculous---their "drive time" rate equates to over $180,000 per year...and believe me they are NOT honest with drive time (they charge office to home, wheather or not they are going around the corner to the next service call or to lunch...). When I discussed these issues with the "owner" well, let's just say there must have been a training on rude customer service at this RIDICULOUS company! CALL ANYONE ELSE other than these guys...

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Quality Pool & Spa Inc

1510 Park PlPark CityUT 84098

(435) 649-7580

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