I have not dealt with this company personally but I have to comment on how quickly and efficiently they took care of my elderly parents. Their sewer started backing up in their tub on Sunday night and they called AAA Plumbing but they never showed up (see also my review on them). Mom called Roto Rooter this morning and they were there shortly after lunch and by 2:30 had them up and running. My folks were without toilets until today and were using a bucket. I can't thank this company enough for doing their job exactly how it should be done.