I have used this Emergency Department several times and have received caring competent care. It is true they don't routinely give pain medication prescriptions from the ED - that is what your own family doctor is for. They will treat the acute problem (with pain meds if indicated) and leave the follow-up to your family doctor. It wouldn't be ethical for the hospital to comment on the prior complaint - but I guess its OK for a disgruntled former patient who didn't get what they wanted to slam the hospital. Sounds like she needs to go to another hospital for treatment in the future.