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The Whiteroom & Catering Company

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Business Details

17

years

in Business

Hours:
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Payment method:
all major credit cards
Neighborhoods:
West Arlington, Pantego
AKA:

The White Room MD

Categories:
Caterers, Wedding Planning & Consultants, Wedding Reception Locations & Services, Wedding Supplies & Services, Party & Event Planners, Bartending Service

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The Whiteroom & Catering Company

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04/18/2014
poor management.

We had our wedding reception here in March 2014. We selected this venue because it was more reasonably priced than some other places locally, though still $20+ per attendant. Prior to the event the owner was nice, but sometimes difficult to get ahold of. Lots of phone tag. All decorations and setup of food went well, but the day of the ceremony wasnt great. The cake cutter we paid extra for was not present when we went to cut it, neither was the cake knife, so we stood awkwardly waitin...view moreg while our friends and family stood around us. The cake topper we had special ordered was broken prior to the reception beginning, an honest mistake by the staff. The cake topper ended up being lost or thrown away by the staff and we did not get this keepsake back. Also, the owner left during the event which is fine, but she was our point of contact for the event and we didnt know the other staff she left behind. Servers for drink refills were very under dressed (baggy untailored slacks and a plaid shirt). At the end of the event all of the leftover food was not packaged to take home for our family who brought our things home after our departure for our honeymoon. After the event the owner became more difficult to get in touch with. Our decorations were picked up, but some of our artificial flowers were missing. We had to go back and ask about the additional flowers, which were being used as decorations for someone elses event. As a whole this venue was more affordable than a few other places, but the attitude of the owner was unacceptable. No effort to replace the cake topper they lost. We were told "if the cake topper was that important, you should have assigned someone to take it home for you." We certainly did not expect it to be broken and trashed, there was no plan for that. No apologies. We would not recommend this business.view less

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03/23/2011
excellent

We attended a Quincenera at the White Room in November 2010. The hall was decorated nicely, the food was good, and the waitstaff was awesome. I recommend this place to anyone having an event. As a matter of fact we are celebrating my 40th birthday at the White Room this year.

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JLainson
03/12/2009
Wedding Reception

We had our children's wedding reception there on the 21st of February, 2009. We started working with the people in June, and anytime I called they immediately returned my call. My children got married the week before in Jamaica and the staff really went above and beyond to decorate the tables with the beach theme items I provided, plus they had alot of things I didn't have to purchase that they provide. The alcohol prices are reasonable, and everyone who attended had nothing but goo...view mored things to say about the food. I would recommend this place to anyone that is on a budget. Also there's an excellent DJ named Lamont Williams that I would recommend as well, and he lives nearby. He can be located via email @ lamontwilliams9569@yahoocom, he has dejayed at this location numerous times.view less

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07/23/2008
white room

This is a lovely reception hall! They hosted my son's wedding this year, and they did all they could to help us out with suggestions, and when we had a major "meltdown" they did everything they could to help us. The rooms were clean and nicely decorated in good taste. The food was warm and tasted good. Not only did they keep the water and tea glasses full, but the never ending punch fountain was flowing all night. We had a couple of dietary special requests and they were handled w...view moreithout any fuss, bother or any extra charge. We even had some people show up early and rather than make them wait outside in the heat, they allowed them to go on in. My daughter is planning on having a Sweet 16 party next year and we will absolutly keep this place in mind.view less

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05/29/2008
I do not recomend this establishment!

by Debbie
My husbands daughter had her wedding reception there 5/17/2008. There were several issues I had over the course of the evening. First being that I, kept having to search down someone to refill water and teaclasses. The wait staff, was gathered and visiting by the restrooms and not really attentive to the guests. I have to inform the wait staff to refill the punch bowl, just before the cake's were being cut as it was completely empty, again they were all gathered around the
...view morerestrooms, just visiting with each other, and not checking on things like that. We paid the additional $35.00 to have the cake cut and our DJ had to assist that person in cutting the cake as they had never cut a cake before. The brides mother and myself met seperately and paid seperately, both of us were told by the owner/manager that any additional food left over will be sent home with us, as we purchsed 20-25 more plates than we had RSVP guests for. After everyone had eaten, I fixed the photographer, a "friend" of mine a plate and there was quite a bit of hot plate food and sandwiches left over. We were first told that nothing was left over, we were then given our remaining fruit & vegatables, and one item of the hot plate food, and the manager informed me "it was in the contract" Well read that carefully, as the only thing I saw pertaining to the food was alcohol service. Our cost was so much for the reception area that night & approx $20.00 per person for catering plus Tax & 20% gratuity and honestly I've received much better service from McDonalds! I also attend a lot of catered corporate functions and having that exposure I was very disapointed in the service and misrepresentation. I will never recommend nor arrange another function there, do not care how much less it is than other facilitiesview less

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debbiestepan
05/28/2008
Service unsatisfactory, whole experience unsatisfactory

My husbands daughter had her wedding reception there 5/17/2008. There were several issues I had over the course of the evening. First being that I, kept having to search down someone to refill water and teaclasses. The wait staff, was gathered and visiting by the restrooms and not really attentive to the guests. I have to inform the wait staff to refill the beverage fountain, just before the cake's were being cut as it was completely empty, again the staff was gathered around the rest...view morerooms, just visiting with each other, and not checking on things like that. We paid the additional $35.00 to have the cake cut and our DJ had to assist that person in cutting the cake as they had never cut a cake before. The brides mother and myself met seperately and paid seperately, both of us were told by the owner/manager that any additional food left over will be sent home with us, as we purchsed 20-25 more plates than we had RSVP guests for. After everyone had eaten, I fixed the photographer, a ""friend"" of mine a plate and there was quite a bit of hot plate food and sandwiches left over. We were first told that nothing was left over, we were then given our remaining fruit & vegatables, and one item of the hot plate food, and the manager informed me ""it was in the contract"" Well read that carefully, as the only thing I saw pertaining to the food was alcohol service. Our cost was so much for the reception area that night & approx $20.00 per person for catering plus Tax & 20% gratuity and honestly I've received much better service from McDonalds! I also attend a lot of catered corporate functions and having that exposure I was very disapointed in the service and misrepresentation. I will never recommend nor arrange another function there, do not care how much less it is than other facilitiesview less

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DATucker
05/11/2008
Bad Customer Service

My wife and I attended a wedding reception on April 19th, 2008. I overall service was less than acceptable.\r
There was a shortage of staff supplied based on guest and the average number of servers per guest.\r
In addition, the dishes, silverware and glasses were not cleaned. It was further brought to my attention that one of the principles became very rude in with the host of the wedding. Unfortunately, I cannot recommend this facility.

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annsmith2025
12/28/2007
Extremely rude bar staff! Threats to call police!

I went to my uncle's wedding at this place Dec 2007. My mom was becoming intoxicated and while she was near the bar, I took a drink out of her hand, placed it back on the bar (a little bit spilled, but I did by no means slam it down), and told her she needed to stop drinking. The music in the room was very loud and my ears were ringing, so I was having to yell over it. The woman behind the bar said I needed to take it outside, and I turned to her and asked her (again, yelling OVER T...view moreHE MUSIC and not screaming at her) whether it was their policy to serve intoxicated persons. She then proceeded to tell me we (ie she and I) needed to speak outside and I refused, saying I didn't work for her and didn't have to. She then walked over to my AUNT (the bride) and tattled on me! She threatened to call the police when I asked her what her problem was. I asked to see her manager and she said quite rudely, ""I AM THE BOSS!"" She then told me I had to leave or she was going to call the police. I said, all this because you won't cut off a drunk person? She then talked to my aunt and came back to me, saying that she had talked to the bartender and they would cut my mom off but ""one more outburst and I'll call the police!"" Again let me emphasize that if I was yelling, it was only over the music. I was rude to her, but rudeness is not worth calling the cops! (If anything, she would have gotten cited for serving intoxicated people!) I was not drunk. If she had simply taken the drink back and talked to me about my mother's intoxication, there would have been no problem. Instead, she threatened to call the police. UNBELIEVABLE. I could not believe how rude she was - threatening me when I did NOTHING WRONG. Do not go to this place!view less

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The Whiteroom & Catering Company

2227 W Park Row Dr Ste HPantegoTX 76013

(817) 801-9992

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The Whiteroom & Catering Company

2227 W Park Row Dr Ste HPantegoTX 76013

(817) 801-9992

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