Affordable Body Shop

Atrocious. Dishonest. Unprofessional. Aggressive.

Don't just take my word for it that these cowboys are rank amateurs, take Progressive's. My car was booked here as part of an insurance claim. They are (somehow) an approved progressive repair center. After I complained that the damage was not satisfactorily repaired, AND that they also created new, additional damage that wasn't even part of the incident, progressive inspected their work. Their own assessor agreed that their work was nothing short of ridiculous. So Progressive decided to pay another repairer to complete the work instead, and place me in a loan vehicle the entire time as an apology (not part of my coverage).

They even used glue to fix a sidelight. That part of the repair alone perfectly sums up their level of competency.

Outside of objectively terrible workmanship, I never heard from them about any updates to the repair. They lied several times about the estimated completion time, which got pushed back each time I called to check. When I went to pick up the car and asked them about their timeline-pushing in person, they started shouting and yelling!

Objectively, the customer is definitely not always right, but with these guys the customer is always wrong. You cannot tell them they did anything wrong. They will not emotionally be able to handle any form of criticism well at all. They are extremely delicate chaps, and things get notched up to an 11 with them very quickly.

The 2 guys that work here are the perfect team. The short, heavy shouty one, and the musclehead guy. They love shouting, and they will have a dozen excuses about why they didn't deliver.

Some of the best comments & excuses I had:
- We were not told to repair that from Progressive.
- If you want your car back sooner, you'll have to pray.
- We never said that.
- We're just going to tell Progressive you are a problem customer.
- Get off our property right now.

A quick read of their reviews online will reveal a pattern.

I had the rear bumper and side mirror assembly replaced on my Mother In Laws 2015 Kia Optima which the dealership sent to Affordable to be painted so the parts can be put onto the matching the paint of the rest of the optima. Well after taking the bumper and mirror assembly out of the plastic wrap from Affordable , there was a lot of dust and trash between the paint and surface which is unacceptable! Now the vehicle has to sit up for at least a day or two for affordable to repaint the parts. If I would have known that the parts were being sent to Affordable, I would have went elsewhere to get the parts replaced. I have heard too many horror stories from customers and acquaintances about their horrible experiences with the service and finished product they received from Affordable. Please do whatever you can to do business elsewhere and to boycott Affordable at all costs so you don't become a victim of their poor service and inability to make the situation right.

As a business owner since 1958, we will no longer recommend Affordable Body Shop. We damaged a customers vehicle when towing it, the customer lived in Panama City so we asked a vendor in that area for a reputable body shop in the area to make it convenient for the customer. We advised our customer to have repairs done at Affordable and we would pay for the repair.
Unfortunately, the completion and delivery of vehicle was not handled in a professional manner. The interaction we experienced and the dealings our customer was put through made us realize that we should have researched this company before we recommended them.
We attempted to make management aware of our dissatisfaction but the person we spoke with stated "I don't like where this is going."
We will never recommend them and we have advised the vendor that referred them to us of the situation in hopes that they will not recommend them again.

I had a great experience with this business. I had sustained some minor damage on my front bumper. The manager immediately had my car pulled in and the repair technician fixed on the spot. They were very professional and could not have been nicer.

Utilized the Panama City Beach Site. We were completely satisfied. Professional and helpful throughout process. Worked with insurance company. Finished job looked better than before fender bender. Cleaned inside and out! Highly recommend. From out of town and so happy found this shop