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The Coin Broker

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My husband I stopped by The Co...

My husband I stopped by The Coin Broker shop at Town and Country in Palo Alto to pick up 3 penny coin collection folders/books. We thought our kids would enjoy putting our penny collection in books. Well, we picked up three and then paid the $12.97 in cash for them and received a receipt. We refused a bag in order to be more "Green" and "Earth Friendly". There were about 3 or 4 people working behind the counters at the time. We looked at a couple of display cases a...view morend then casually strolled out of the store and then to our car (about a half a block away). When we got in the car we looked up and found a lady salesperson, from the coin store, pounding on our window. We rolled it down and she said something about the penny books. We didn't hear everything she said but showed her the penny books and she grabbed them from us and spoke harshly saying "You can't just take those and walk out of the store! You have to pay for can't steal them!"
We were dumbstruck looking at her and pointed at the receipt that was still sticking, like a bookmark, from the top of the penny books.
We then said "we bought them...see that is the receipt".
She then said "What!!!! Who did you buy them from? Did you buy them from Betsy?" (I'm assuming this is the name of one of the many people working behind the counter.)
She continued by saying, "You must have bought them while I was in the back room! Did you buy them while I was in the back room?"
As if we would remember where she was when we were paying for the books.
Then the woman turned around and marched back to the store...she didn't even bother to say "Im sorry" or "Can you forgive me for treating you like that!" NOTHING!!!!
I'm so mad that I will never set foot in that shop again!
I don't know how this shop will keep in business treating its customers this way. I know we were not big purchasers today, but I will go out of my way to tell everyone I know not to shop at The Coin Broker!
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Selling Coins?

We attempted to sell uncirculated US coins for which we had a typed list with the details. The owner was rude and badgered us for a $100 deposit which we would lose if we didn't sell to him. He argued that he offers the highest prices on the peninsula and $100 is worth his time to give us a price. If he truly offered the highest prices, no one would ever not sell to him.

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The Coin Broker

91 El Camino RealPalo AltoCA 94301

(650) 323-8101

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The Coin Broker

91 El Camino RealPalo AltoCA 94301

(650) 323-8101

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