07/19/2007Provided by Citysearch -
This Motel is completely shady, and I had one of the worst experiences EVER with them.
I called on a prior week to book 2 nights for some friends flying in town. They quoted me a rate of $78/night. On the day I show up with my friends, the hotel clerk claims he could not find any trace of my reservation, and that if I had wanted a room on the night it would be $238/night. At the time, I decided not to waste my time with the incompetent clerk(who had a terrible attitude as well) and walked away to find another hotel.
The week after the event, I find that they had charged my credit card for the full amount of those booked rooms. I call back and explain that THEY lost my reservation and I was forced to cancel the room. Ridiculously enough, they check the system, and tells me that the reservation was in there the entire time and that they would not refund me the money. I had to go through my credit card company and waste a bunch of time just to get the charges reversed.
There are so many other hotel/motels near by in Palo Alto and Mountain View, why would you risk going here?