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Hammer Auto Brokers & Leasing

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Automobile Leasing

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08/26/2010
smooth car buying experience

My husband and I bought 3 cars from Hammer Auto. First car was 7 years ago. Before I talked to Hammer, I talked to dealers and thought I could negotiate a good price myself. Well, Hammer found me a deal $ 2,000 cheaper... For my second car, I wanted a red Prius with interior leather. No dealer could offer that package, but Hammer could, and I still got a good price. For my third car, I went straight to Hammer. ... view more

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07/13/2008
AWFUL!!!! Don't waste your time or money on Hammer Auto!

Hammer Auto is not to be trusted. They have shady business practices. Their contract uses deceptive language, they DO NOT GET THE CHEAPEST DEALS, they do bait and switch, and routinely reneg on their promises, and to top it all off, Rober Hammer is arrogant and rude. I would say working with him was one of the worst transactions of my life. Believe me, with a little research, you will do better going through a ca... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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07/10/2008
Best price AND good service!

Not quite sure about the review ripping on Hammer. They were recommended to me by another national real estate relocation agent for the bay area. I have recently bought 2 vehicles through them & everything went smoothly from start to finish. Also, I checked around on the pricing & nobody was even close to their prices on the 2 vehicles. They made buying a car easy & enjoyable - as opposed to dealers where the price k... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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07/09/2008
Avoid This Place Like A Bad Rash

This place has quite a little scheme going and has been doing it for quite awhile. They tell you they are making $500 service fee when in reality it's over $1000. The owner also is rude and arrogant and full of himself. As a realtor I know firsthand about selling a product and customer service and when I went in to pick up my car I was apalled at how me and my daughter were treated. They act like you are lucky you ar... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/10/2007
best deal/lease/best way for any NEW vehicle

Funny that the bad review of the business I started 14 years ago has the facts 100% wrong!!I have never ,in 14 years taken/collected/asked for,or accepted any fees up front!!You don't pay me until you take delivery of your vehicle,or if you cancel the use of my services.Let's be honest here!!If you buy or lease a vehicle from me&I save you $1000's off what anyone else quoted you,but then after you've taken delivery a... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/06/2006
AVOID HAMMER AUTO - Used Car Salesman tactics...

If you're looking for a new car, HAMMER AUTO is definitely NOT the company to go with. If you spend any time at all researching a car, guaranteed that YOU can negotiate as good of a deal, if not better, yourself! He charges $400-600 with NOOOOO guarantee that he will save you $. You have to sign the contract and just ""take his word for it."" That's BS, no guarantee, no business. After I got my car, I realized t... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Hammer Auto Brokers & Leasing

3017 El Camino RealPalo AltoCA 94306

(650) 813-6100

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Hammer Auto Brokers & Leasing

3017 El Camino RealPalo AltoCA 94306

(650) 813-6100

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