I recently moved from NYC, and Cindy is the fourth person I've been to for Electrolysis. I was referred to her by my electrologist in NY. I read her reviews, and they were all great except for one. When I called and asked her about the bad review she very considerately explained that she'd told this client (during the consultation) that because of the amount of facial hair, and the fact that she had tweezed and waxed for years, she would have to treat the hairs very carefully. She explained that this meant with the precise amount of current so she wouldn't damage the woman's skin. Apparently because of the extreme amount of hair growth and the fact the woman had been tweezing, Cindy told me she had to work cautiously so not to damage her skin. She told the client that she would feel some tugging because the hairs are so strong and course. She told her this would subside once the entire face had been cleared once. She told me that if the woman had not tweezed and waxed the hairs would not have been so strong, therefore she could have gone faster, and with a higher current. She told me that her main objective is to 1) inform the client throughly, 2) get rid of the hairs permanently, & 3) not scar or pit the skin. I wanted to write this review for Cindy because she kindly explained what had happened, and then when she worked on me I found her to be great,
& My skin had very little redness afterword, and no scabbing. I found I healed fast, and I really appreciate her honesty, and the fact she did not get defensive. She answered all of my questions politely, and I felt completely comfortable in her office.
Her office is private and lovely. She gets my 5 star rating. One more thing I forgot to mention is that she explained that she had informed the client that she would continue to see dark hairs growing in on a weekly basis until the cycles of growth had been treated. It seems to me that the client that put in that complaint did not listen, and then went on to bad mouth an electrologist that has come highly recommended, and with good reason. She told me the woman said nothing to her after the treatment, and that she paid her. That was chicken of the woman.
I for one appreciate you Cindy, and will be true to my new electrologist.