12/15/2009Provided by Citysearch -
I'm moved to contribute a review after seeing not one but two one-star thumbs-downs associated with this franchise. I spent several months in Palo Alto in 2007 and rented from this location since the daily rates are so much lower than renting out of SFO. (I think this is true across all car rental companies.)
The service was terrific. The staff were helpful and friendly, and worked with me to find a good car since I'd be keeping it for so long. Part of the rental involved cycling a new car in every 30 days or so with a small gap in between, and they streamlined the paperwork and once stayed open a little past closing when traffic had me running late.
Thanks to that good experience, I rented again from this location in the fall of 2009. It's been perfect -- courteous and efficient service, including pick-ups and drop-offs.
So -- I can't speak to the other experiences documented for June '09 and May '08, but I wouldn't assume they are representative. My experiences in fall '07 and '09 have been consistently excellent. If you're on the fence, give them a call directly rather than going through the central 1-800 number and see what vibe you get. I'll definitely be using them every time I'm in Silicon Valley.