05/11/2009Provided by Citysearch -
Went for Mother's Day because my mother had always been curious about it. I had been there before with a large group so I knew what to expect...food on par with what you can get in the frozen food section of your grocery store, but a fun atmosphere and low prices. They were busy, but not overly so. After having a calamari appetizer and salad, then the excuses started. Oh, sorry. We have a ""large party downstairs"" so your dinner is going to be delayed. Uhhh, I thought you specialized in large parties, and why would their party delay our order? After about a half hour our food finally arrived. In the meantime my mother was getting so hungry that she ordered a small salad, which came after the main course had already arrived. No problem. A good time was had by all. My bro-in-law put the check on his Amex Platinum card, signed for it and we all left. Suddenly our waiter came running out yelling for all to hear, ""Your credit card was declined, your credit card was declined."" Another mystery. If the credit card was declined, how did he return with the slip for him to sign that said ""Pre-Authorized"". Then the manager came out and told us we had to put it on another credit card with some circular explanation on credit card systems which it turns out, my wife who works for Visa said was completely wrong (but was not present during this discussion). What it boiled down to, although they would not admit it, was someone in their wait staff had screwed up during the transaction. After waiting for half an hour for her to straighten it out, she offered no apology. The only one who felt bad about it was the bartender who had witnessed the entire dialogue and tried to offer us some discount coupons for a future visit. He is the one who should be running that place, not someone who care one iota about a good customer experience.