I went in to get my tire fixed I was in the area(I don't own a Toyota)I didn't have an apt or anything and I was greeted by a porter very nice with a smile and a Advisor by the name of Amir. He had asked me what I needed and I showed him I was on my spare tire. I had my tire in my trunk he which I believe had a whole in it but I couldn't see it so he told me not to worry about it he will take a look at it for me. About and hr later he came to me and said there was a hole in my tire and that it was unrepairable he recommended that I buy a new tire since I was going out of town that morning and it wasn't safe to drive with a spare on. I purchased the tire and with 30mins I was done with getting my tire fixed. As I was waiting to pay for my tire the cashier greeted me with a smile (believe her name was Paula) and asked me how my day was going after letting her know a bit of my situation just her smile made my day better����. Definitely will be recommending my friends and family to get there vehicle serviced here so friendly and polite
I've been going there for care maintenance for two years after buying my Prius there. It's a great place, super fast, they try their best to make you feel at home. I always bring my dog Max and sit in the waiting room while my car is serviced. No one has every complained. They have coffee and cookies and everyone is courteous. I'm a teacher and I work with people. I'm always amazed how professional and dedicated these people are every time I come in for a service. Professional is the word that comes to mind. Jared is a great member of Toyota Palo Alto and always a pleasure to check in and out with. Thanks Jared! Kashia and Max:)
I currently have 3 cars that I bought from Toyota of Palo Alto. I have taken the cars to this dealer for services most of the times. The quality of service is excellent. Especially, Randall Ricalde has helped me a lot whenever I have questions about the way to keep the cars in good conditions. He explained the jobs in details so I am very satisfied and confident with the skill and knowledge of the techs as well as service manager here. I highly recommend this place for your car services.