This was my 1st and last time taking my kids. I never write negative reviews so pls understand that this visit was so horrible that I'm writing about it. I was in the back parent area as my 9 and 13 year old boys were being done at the same time. I went to check on my 9 your old and he looked very upset. He told me once the assistant left the room that she was the meanest lady ever. He told me that she had said to him that he follows directions worst than a two year old and to pls not tell on her because all the kids tell on her. I leave the room to confront her and she plays the "my English is not so good card". Even the dentist admitted to my utter surprise that the assistant is a little harsh with the kids. WHAAAT? REALLY?? She asked that I give them a second try and they will note the chart so that I won't get that assistant again. I truly thought I had mistakenly gone to the free public clinic in Hialeah, not a private dental office in Palmetto Bay. I now see why they have to spend so much money on advertising. Parents beware!!!