I have a huge complaint. My hu...
I have a huge complaint. My husband and I planned to go to a movie last night for our 5th Wedding Anniversary. We both work 60+ hour weeks and have a 7 month old daughter, so movie time is rare. In fact, it has been a couple of years since we have been. Anyway, we bought tickets to Green Lantern in 3-D. The tickets were $24.50 for both of us. The movie began at 7:25. My husband left his phone on vibrate because our 7 month daughter was staying with his sister and he wanted to make sure they could get in touch with us if needed. At 8:13, my husband received a text message from someone else, but he checked it quickly just to make sure. Forty minutes later, at 8:53 ( I looked at my watch once we were out of the theater) He was asked to leave the theater for having his phone out. Of course, I left too because I wasn't going to stay in there by myself. Once outside of the theater, we went to the general manager- Mr. Luker, and complained out how we were treated by the usher in the theater. He did not seem to care at all. We asked for our money back, but he only offered one movie pass for me, not my husband. I told him we would not be a patron of his business again, and he said he didn't care.
I understand that cell phones can be a distraction in the theater, but checking it one time for reasonable cause is not reason to be escorted out of a theater. On this form you have my phone number, e-mail, and address. I would like a refund of our ticket costs or 2 passes to a 3-D movie.
We are 27 & 30, reputable leaders in our community and we were treated like misbehaving teenagers. I expect better customer service from your facilities. Going to a movie should be an enjoyable event, not an embarassing one. I hope your corporate office will take appropriate measures to remedy this situation with you general manager. Until then, I will make sure my movie-viewing, and that of my friends and family goes elsewhere as to not patronize such unreasonable and unfair policies.