First off, let me say that we are extremely happy with the way the pool turned out! We took many pictures during the construction process. It was amazing to see the yard get torn up and then see the hole and then see it all come together in the end. Steve Felices was great to work with. He met with us in the beginning and walked us through all of our options. I'm sure we drove him nuts in the beginning because we weren't sure if we were going to go with the solar heating system. Steve had a lot patience with us and he was always available to answer any questions. Steve had to change the paramaters of the pool on a few occassions due to our ongoing battle with the City of Oviedo on the easements (if you recall, it was a battle with them!). Each time we had to make a change to the layout, due to a change from the city, Steve was quick to accommodate. Steve even stopped by during construction to check on things and touchbase with us. I can tell that Steve is very knowledgeable and this proved to be an advantage for us having him as our design consultant. Dave was our construction manager and he just kept the ball rolling. I know Dave was working his tail off keeping the sub contractors moving and keeping on top of everything (we thank him for that). He gave me his cell phone number and told me to call him at anytime with questions. I called him on numerous occassions and he was always willing to speak with me and answer my questions. Anytime he told me a date to expect the next step in the construction process he was right on the money. I heard a lot of sub contractor stories from our friends about the crappy workmanship that was done on their pools and how rude their sub contractors were from their pool company. Not the case with you guys! Dave and all of the sub contractors were there to work and get the job done right. We mentioned to Steve and Dave that we wanted to get the pool done before mid September. We had heard horror stories from our friends (who had pools installed by other companies) on how long it took for their pool to be completed (some said 4 months and some said 6-9 months). Our pool was complete in 5 weeks. It actually took 4 weeks to the day to complete the pool and then another week to get the solar installed and the final deck paint. But we were swimming in it by the end of August. We were very impressed by this! The first to jump in the pool were my two daughters (of course!) but my wife and I were quick to follow. I was a bit nervous in the beginning due to the restrictions that the city of Oviedo put on us. I thought the pool was going to be too slim and not big enough but it turned out beautifully and I am very impressed with it. A big thank you to Steve, Dave and the entire team at Atlas Pools for making this a quick and positive experience! We love the pool and have recommended you to our friends. I'm sure you'll be hearing from us from time to time as I have questions that come up. But I know you will always be there to answer them! Thank you! Scott and Melissa M
So I had them resurface my pool with the pebble finish and replace my pool tile. To be fair, they did a good job with the pool renovation itself. What they are lacking is a focus on the customer. First, there was a little confusion in the office on when my pool renovation was going to start. I talked to the owner Rav about looking at my pool light fixture gasket because the tile guy said that the seal was coming off. So, you would think that they would make you aware of this and replace it with the amount of money that they are charging, but I guess that they don't care if the seal leaks at some point later because it won't be their problem. I literally had to go in there 2-3 times (with assurances each time that someone would come over....I guess writing it down on a scratch piece of paper is not the best way to schedule tasks for your employees). Each time, they never showed up to replace it. I think that they did it on the day that they were acid washing the finish....but I don't even know.......and I really don't trust them if they said that they did. Finally, they cleaned stuff in my grass using chemicals which caused grass in two big spots in my yard to completely die and killed the grass in a path to my fence gate from which the chemicals dripped onto to. To top it off, they used my front yard hose and my copper nozzle disappeared. I went and talked to them and they assured me (again) that they would have someone come over to look at. It's been 10 days....no one has contacted me. There are many other companies that can do a an equally good job at resurfacing and re-tiling pools...I recommend that you check those companies out first.
My backyard has always been a place where i have been able to read, spend time with my family, or just relax. When I contacted you regarding possibly adding a spa to my pool, the notion of removing the entire existing pool and replacing it with a new pool and spa never crossed my mind, but after meeting with you, your construction manager and designer, I realized that to obtain tghe best possible result that was the right course of action. Your designer was able to design the new pool to not only fit all the expectations and desires I had envisioned, but to also invcorporate those ideas within the framework of the elements I already had in the backyard, including using some of the pavers that were already there to save on cost. From the rock waterfall to the new spa, your team delivered everything promised and have been there to answer any questions or address any service related issues immediately that have arisen since the completion of the construction process. That level of responce along with the weekly pool service you are providing is making the pool essecntially maintence free for me. My backyard is now a place where I can once again enjoy my family and friends, but now with an updated tropical feel. I would be more than appy to recommend Atlas Pools to anyone looking to add a swimming pool to their backyard. Thanks again to you entire team. Otis Smith General Manager Orlando Magic