#1 Joe was not even in the store when this item was sold. #2 Young lady bought the item on 06/22/20013 and came back on 07/23/2013. She had said item in her possession for a month. Then walks in and said that "sales person stated that we would buy the item back at sale price." Not sure how we are suppose to pay our bills based on this thought process. #3 Sales person did state that we'd look at it if she wanted to bring it back when she was done. NEVER offered a price or percentage on said item if for no other reason he didn't know how long customer would have said item. #4 Both people in the store were VERY friendly and tried to explain to customer how it would not make any since on our part to sell and item and take it back for sale price when she chose to be done using said item. #5 Joe did offer to buy back said item for half of sale price which is more than fair considering that the used value of said item had gone down while in customers possession. #6 As you can tell by the title of the store, we are a pawn shop and sell lots of different items such as used tools that we do clean up but are not always able to make look brand new. Other than some surface dirt on used tools not sure what customer means by "the store if filthy". We do not serve food but over all we have a fairly clean store. We wipe down the glass multiple times a day and sweep mop the floors multiple times a week or as needed. Conclusion is that customer misunderstood what was said when she purchased the item. Customer threatened to call police and lawyer to force her misunderstanding. She did not accept offer that was given to please said customer and was unrealistic in expectation of used item that she had possession of for @ a month. We welcome anyone to come in and see for themselves.
Serving the Overland Park Area.
From Business: In March of 1947, he opened Lars J. Oexning Silversmiths in downtownMinneapolis. Lars operated this shop until 1971 when he then sold itto his nephew, Carl Bloomqui…
This is in response to a posting on 04/08/2008. I appreciate this venue and the great service it offers to potential Clients, however I am equally concerned about comments and statements with no merit which can prove damaging to one's reputation. As this person indicated, a price was agreed on for a Diamond and custom made ring. However; they had no means to place a deposit on that day. It was agreed, we would create a model through a CAD/CAM process and they would deliver the deposit the following day. Instead of a deposit we were informed she would only pay a smaller amount and if we were not open to renegotiate to their price she would take our model (they still had not paid for the model) and go to a friend in New York to have the ring built. We informed her we were not in a position to renegotiate the price, and this is not how we conduct our business. Since a deposit was not placed on the project or Diamond, we concluded the deal was void. We did sell our Diamond to another appreciative party. We did inform her it would be in her best interest to locate another jeweler to work with. In good faith, we incurred 4 hours of CAD design time for this client without a deposit. I found it disheartening when she implied she would basically steal our design and go to another jeweler after the original agreement. Our intentions were never to offend them. However, there is a need for mutual respect in any transaction.
I can't say enough how impressed my husband and I both are with the price, quality of merchandise and the service at Scott's. It's nice to know there are still family owned jewelry business in Kansas City instead of shopping at a chain where you see the same necklace, ring on anyone. I have had stuff designed here from old jewelry pieces and am amazed at the new look at talent Scott has with creativity on designing something new. My husband purchased my wedding ring here and I love it. It's beautiful and it's not a common ring you see on every female in Kansas City. In addition we purchased our wedding rings here also. My husbands wedding band is unique and different as well. If you are looking for a small jewelry store with personal service and fantastic customer service this is where you should shop and not at the large chain stores here in the Kansas City metro area. Both my husband and I look forward to stopping in the store to have our rings cleaned and ensure my prongs are still in check and at the same time looking at the new merchandise Scott has received. We both have a something special on our wish list from Scott's for those future special events coming up for birthdays, holidays or a just because. I hope you enjoy your experience as much as we do with any time we walk thru the door and are greeted by the Wagner family.