This is the best post office I've ever been to. (..and that's saying a lot with 18 years of running an online collectibles business, shipping dozens of packages a day.) Bill is hands down the best postal employee I've ever encountered, in 3 states, and 18 years. He is always friendly, efficient and helpful. If all USPS employees were half this competent and pleasant, its reputation would not be what it is. I'd recommend having Bill supervise training of all clerks in the area, but that would mean losing him as the best counter clerk. Keep up the great work, and know that you're appreciated and valued!