This is in response to a posting on 04/08/2008. I appreciate this venue and the great service it offers to potential Clients, however I am equally concerned about comments and statements with no merit which can prove damaging to one's reputation. As this person indicated, a price was agreed on for a Diamond and custom made ring. However; they had no means to place a deposit on that day. It was agreed, we would create a model through a CAD/CAM process and they would deliver the deposit the following day. Instead of a deposit we were informed she would only pay a smaller amount and if we were not open to renegotiate to their price she would take our model (they still had not paid for the model) and go to a friend in New York to have the ring built. We informed her we were not in a position to renegotiate the price, and this is not how we conduct our business. Since a deposit was not placed on the project or Diamond, we concluded the deal was void. We did sell our Diamond to another appreciative party. We did inform her it would be in her best interest to locate another jeweler to work with. In good faith, we incurred 4 hours of CAD design time for this client without a deposit. I found it disheartening when she implied she would basically steal our design and go to another jeweler after the original agreement. Our intentions were never to offend them. However, there is a need for mutual respect in any transaction.
10. Kay Jewelers
11261 W 95th St Unit 23Overland Park, KS 66214
From Business: Since 1916, Kay Jewelers has grown from one store to more than 900 from coast to coast. As the #1 specialty jewelry brand in the United States, we know that offerin…
Joslin's Jewelry is a fantastic store! I love the fact it is family owned. The staff is fantastic and Gary Joslin is one of the friendliest and jewelry savvy persons I have met. I have bought several pieces of jewelry from their store and will never go back to the chains. The prices and quality are superb and the staff are super helpful and not overbearing like you find in the chain stores. There are no days or weeks waiting for a rhodium dip or sizing. The turnaround was the same day and I did not expect that. I also love the fact that Gary called me personally that my jewelry was ready. Dave Carpenter introduced me to my favorite piece from Joslins....a stunning 1.73 pear diamond color D Vs2 that I purchased as a loose stone and it was set in my band that my husband had purchased from them for an existing wedding diamond. They also set my original wedding marquise in a pendant with chain necklace at no cost. I was shocked and so happy at the same time. Dave was friendly, knowledgeable, helpful and also appraised all of my jewelry. He also suggested a great insurance carrier which happens to be Joslins carrier. Folks, don't waste time at those 'chains'!! Joslins is your jewelry store!! All of the staff are GREAT! I highly recommend you stop in and meet the staff and check out their jewelry.
I wish I could give this business more than 5 stars. The level of customer service they provide is unheard of anymore. My Fiancee got my engagement ring here, and he told me one of the biggest reasons he picked them over any other jeweler in the area was because he felt that the salesperson wasn't just trying to sell him a ring, but win him as a customer for life. I have to say my experience has been exactly the same. They go so far above and beyond what is expected in caring for their clients. Since getting my ring I have had the PLEASURE of coming in to have it sized (I was in and out in all of 15 min, and got my ring back the next day!) cleaned, and just today repaired. I had knocked my ring against the lip of my counter and bent the band. I brought it in, and in all of 10-15 min they had repaired the bend, inspected it for any damage I may not have been able to see, and cleaned it. I wouldn't recommend going anywhere else. This business has earned my trust not only with my STUNNING engagement ring, but for any other jewelry purchase I will ever make.