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250 N Sawyer St, Oshkosh, WI 54902
Founded in 1937, Citizensfirst Credit Union is a nonprofit member-owned community credit union. It offers a wide range of financial products, including checking, regular savings, money market, mortgage and investments. Additionally, it provides monetary services, including traveler s cheques, money orders, postage stamps, cashier s checks and savings bonds. The credit union provides several types of loans, including auto, home equity and credit cards. It also offers various online services, such as information on loans rates, membership procedures, ATM locations and applications. Its other services include ATM cards, phone teller, automatic transfers and safe deposit boxes. Citizensfirst Credit Union is located in Oshkosh, Wis.
CitizensFirst Credit Union is awesome! They have come along way and can tell you there customer service has turned around! They think of you has a guest or a boss, not just a number or a customer! Every branch is remodeled to make you feel at home and making sure you are first. They have teller pods which as a guest brings a more one-on-one experience and they have dens. They have dens, which are loan offices so when you need a loan, you get to sit in comfy chairs with a big flat screen to make you feel at home.(No desks) they have the best rates in Wisconsin, and have set very high standards for other credit unions. They are definitely leaders and not followers! I have been a member for 7 yrs now and don't see changing credit unions anytime soon!
I definitely agree their fee's are consistently going up to the point where I did close my account with them. There customer service standards aren’t very high either lately. I tried to talk to a customer care representative from there about being unaware of their fee's going up and my account being charged extra fee's for 6 months without my knowledge to try to resolve it best for me and them and the representative immediately became unprofessional and when I asked to speak to a supervisor she initially denied my request. I was appalled by that and was shocked that I was never returned my money even though the manager that I spoke to was much more professional I did end up closing my account due to these issues. The end result was their fees went up and they weren't willing to work with me and with the poor customer service I received it was better for me to bank elsewhere.
High and frequent fees. Low interest rates. Unfriendly services. High required balances. Many fees. Very unfriendly and many fees for a MEMBER OWNED CREDIT UNION
Provided by Citysearch
I do not recommend anyone getting a loan or buying insurance from this credit union. I was a member and can tell you first hand that in my opinion they are deceitful & dishonest. For a member owned company this is the worse I have ever seen! If you want to be lied to and ripped off then they will accommodate you! They don't care about their members just about how they can get you to sign on the line then go against your contract and repo your property.
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