I was looking for a rental car for 27 hours, i.e. 3 hrs over a full day. I had checked with Enterprise online, which would've cost me about $90 for a small car, effectively paying for 2 full days. At the airport, I gave L&M a chance, but they were giving me a rate slightly over $100 for two full days. With both agencies, the problem is that while they can pro-rate a few hours of a day, you'll always have to pay a full day's insurance fee even for partial days. Their grace time is only an hour, but I needed 3 hours grace time. So I said that I'd rather go to the competition then because for 2 full days that'd be cheaper for me. The clerk then offered me a deal: I should come back to him after returning the car the next day and he'd help me out if I brought it back within that time I wanted, thereby billing me only for one day. Next day, though, he wasn't there when I asked for him. I though: Oh great, now I'm screwed. But then, another clerk took over for him and when I explained the "deal", he followed up on it, and today, a few days later, I see that my CC was indeed only billed for the single day, making this a great deal. The car was also fine. A small Nissan with speed control and working AC, I was fully satisfied. I've seen other negative reports about L&M in Orlando, but could not confirm them in my experience with this agency. I guess I talked to the right persons, and was open about my expectations. We made a deal and they remained true to it, as did I.
I recently rented from U-Save Orlando (last week I got a Economy car for 4 days). The reservation was easy, and the personnel - Lemuel and Jean - were friendly. I got a good price for the rental car (Economy). During my return I was running late due to an unexpected incident, so I called them and Frank - the manager - assured me to help me out. Lemuel took my car and immediately dropped me off to the airport instead of waiting for the shuttle. So I was able to catch the plane. Thanks for Lemuel and Frank who gave me good service, good price. I will definitely rent from them again. AT
I will give A++++++++. when you rental a truck and you think that the guy next door will give you a better deal. You left and came back they will give the same friendly costumer they give you earlier. Those trucks NEVER break down with me and I been driving they truck for over five years now. Thank you to ALL EMPLOYEES for giving me the best costumer service. ajbaptiste