Dr. Zikra and her staff, to me, exemplify what the patient experience should be. Dr. Zikra (and staff) demonstrate an understanding that people are the heart and soul of a medical office. This is conveyed by their kindness, sincerity and competence in delivering services to patients. As a person Dr. Zikra is warm, friendly, and sincere. She routinely demonstrates these qualities in dealings with her patients as well as in her interactions with her staff. She genuinely treats all people kindly and respectfully. Dr. Zikra demonstrates a command of current knowledge in explaining my condition and treatment that gives me feelings of confidence and well being. Dr. Zikra explains facts carefully and fully. She listens carefully to questions. Her responses provide information while at the same time allaying apprehensions. Dr. Zikra’s Physician Assistant, Ann brings with her no less the friendliness and competence of Dr. Zikra. She is cordial, patient, careful and thorough. Dr. Zikra has as fine a staff as you are likely to find. Without exception each is welcoming, friendly and competent in their duties. The staff appears to work cordially together even while not in the presence of the Doctor. She has assembled a staff of good people who do good work in meeting patient needs. Dr. Zikra sets the tone for her office and her staff reflects that positive attitude in their attention to and dealings with her patients.
First I would like to say that 5 stars is not enough for this wonderful office. A Dr.s office is one place that most people feel anxious in, but I did not at all in this office. From the moment you walk in you know that this office is one of the best in all Orlando. The staff are friendly and professional and very sincere. I have been to many dr.s offices in my time and usually I am met with a dry nonchalant attitude, but NOT HERE, everytime I go in I am greeted with a smile and treated with respect. The reception area is always clean and organized and I have never had to wait an egregious amount of time to be admitted. I really appreciate not only my dr. but also the staff. When I come in they take the time to go around the counter to personally hand me the paperwork to sign in because it is hard for me to reach on my own. They are really considerate and don't treat me like just another number on the list. I would highly recommend this office to anyone and as long as my health requires it I will go there.
I have been Dr. Zikra's patient for 9 years and I know all of the staff by name. She is an excellent doctor and I cannot recommend her highly enough. I went to all of the endocrinologists in Orlando but none helped me as much as she did. She always takes her time with me and explains as well as answers all of my questions. The office manager is the sweetest lady and is willing to help no matter what. I have recommended many of my friends to Dr. Zikra and all of them have been pleased with her service and level of knowledge. I would not hesitate to recommend her to anyone. Dr Zikra is a real doctor. -Msmith