AMAZING experience! I had a booking on Expedia next door with Advantage. After they screwed me over, I tried Economy. I got a brand new BMW X5 for $40/day, and was not pressured into buying extra items I didn't need. See below for my review on Advantage: *****ADVANTAGE REVIEW****** NEGATIVE 2 STARS IF POSSIBLE! Booked on Expedia for pick-up on September 10 at 5PM. The shuttle was quick, which was where the good ended. When I arrived, I had to take a number, and sit to be called?? Then, after about 20 minutes, I went to the counter. The agent said they were out of convertibles, and that they could give me either a compact car for the same price, or I can upgrade to a cadillac ATS for $30 MORE per day. I told the agent that this wasn't my fault that you were out of convertibles, and should at least upgrade me for free, not that I wanted an ATS. Cadillacs are so ugly. The agent wasn't willing to assist, and there was no manager. I then proceeded to walk outside to the shuttle area so I can get a shuttle back to the airport. While standing outside, I did see Economy Rent a car next door. I walked over there to see what they could offer. When I walked in, they too were busy, however the line did move quick, and they had baristas giving samples of their drinks while you wait. When I went to the counter, I told them I don't have a reservation, and that advantage pretty much screwed me over. They advised me that they were short on cars, but that they will check what's available. They told me that they are out of Camaros, but that they can match my convertible price, and I can receive a convertible VW Beetle. I told them I'll take it if I must, but wanted to know what the other options were. The agent told me that they have some full size passats left, or premium Dodge Chargers SXT. They also said they have some BMW X5s, or 5 series. I asked them how much the X5 would be, and they said $40/day. That was CHEAPER than my convertible at Advantage. I told them that I will take the X5. The car was GORGEOUS. It was the newer design, and had a huge panoramic roof, and navigation system. It was pretty much fully loaded. They also offered me free coffee inside. I was really happy with their service. DO NOT RENT FROM ADVANTAGE!!! They will screw you, and leave you. Economy was great, and happy I tried them.
After a few hours of driving following the pick-up of my rental car at MCO, my companion and I stopped to pick up some items in Crystal River, FL. Upon returning to our car (which only had 9K miles on it), we couldn't get the key fob to work (laptop and all other possessions trapped in trunk car on a nearly 100 degree day). When I tried calling the Enterprise office in MCO, I couldn't get an answer or talk to a real person. I finally reached the nearby Enterprise office in Crystal River, FL and was treated poorly and as if they had nothing to do with the Enterprise corporation whatsoever. I and ended up having a three-hour long fiasco involving getting stuck in a thunderstorm, getting picked up and dropped off twice by the people in Crystal River because none of us could get the key fob open to replace the battery after my insistence that they resolve this instead of me having to call roadside assistance. On top of that, dealing with a rude manager at the Crystal River location and paying for a new key fob battery that ended up being the wrong voltage because the guy in Crystal River wasn't paying attention was a fun way to start a vacation. Ultimately, it wasn't the end of the world and thankfully, I was only on vacation and not headed to any sort of important meeting, but it seemed pretty unfortunate that the wrong battery had been in the fob the whole time, apparently. However, upon returning my car to MCO, the manager (Brandon, I believe) was extremely apologetic and discounted my rental as compensation for our troubles. He also explained that the cars come from a variety of sources and that while they do thorough inspections, the batteries on key fobs aren't necessarily checked unless they don't work. So, yes, I would rent a car from the Enterprise office at MCO, but never Crystal River!
I was looking for a rental car for 27 hours, i.e. 3 hrs over a full day. I had checked with Enterprise online, which would've cost me about $90 for a small car, effectively paying for 2 full days. At the airport, I gave L&M a chance, but they were giving me a rate slightly over $100 for two full days. With both agencies, the problem is that while they can pro-rate a few hours of a day, you'll always have to pay a full day's insurance fee even for partial days. Their grace time is only an hour, but I needed 3 hours grace time. So I said that I'd rather go to the competition then because for 2 full days that'd be cheaper for me. The clerk then offered me a deal: I should come back to him after returning the car the next day and he'd help me out if I brought it back within that time I wanted, thereby billing me only for one day. Next day, though, he wasn't there when I asked for him. I though: Oh great, now I'm screwed. But then, another clerk took over for him and when I explained the "deal", he followed up on it, and today, a few days later, I see that my CC was indeed only billed for the single day, making this a great deal. The car was also fine. A small Nissan with speed control and working AC, I was fully satisfied. I've seen other negative reports about L&M in Orlando, but could not confirm them in my experience with this agency. I guess I talked to the right persons, and was open about my expectations. We made a deal and they remained true to it, as did I.