I am the president/owner of Artesian Pools Inc. My company has been building pools in the greater Orlando area since 1976. The readers of Orlando Magazine have recently voted Artesian Pools as one of the top two pool contractors in Orlando for 2013. If you have any questions, I can be reached through my website at www.artesianpools.com Please feel free to call the FSPA and ask about Artesian Pools's superb reputation and integrity. This rebuttal is in response to Danny G's complaint from Windermere about an alleged breach of contract. I will be happy to share all email correspondence, signed contracts and paperwork relating to this matter. Artesian Pools agreed to a contract with a specific price and specifications of what was to be built for Mr. Danny G. Artesian Pools has no issues with these terms and specifications included with the signed contract. There is zero dispute that Artesian accepted the terms and conditions of the contract itself. What Danny G, fails to mention, is that there was an addendum or separate completion clause with a 100 a day penalty for failure to complete the pool in a certain time frame. This addendum is not referenced anywhere in the contract nor was it signed or accepted by both parties. The original addendum request was asking for a 7 or 8 week completion clause with penalty. I was asking for an 11 week completion clause. Danny G's pool was a very elaborate pool with a spa, screen enclosure, travertine coping, paver deck, stacked rock, etc. These elaborate and more detailed projects can take a few extra weeks of construction time. The completion addendum which was not mentioned or referenced in my contract was never signed by me and certainly was never accepted by me, as stated by Danny G. A breach of contract would have occurred if Artesian Pools signed a copy of an addendum or if the contract had any mention of this completion clause. In order to protect both parties, any addendums, additions, or changes to a contract must be agreed and signed by both parties. I can assure you that Danny G will not be able to produce a signed addendum or contract referencing any completion clause. After Danny G was asked to sign a completion addendum, acceptable by Artesian Pools, he said "we are not signing the new completion letter unless you give us French Gray color and LED lighting with Color Logic. If this isn't possible then you either honor the original completion letter or just give us a full refund and we will move on." With these demands and our inability to reach an agreement for a penalty completion clause on an elaborate pool, I immediately decided that we would return the full deposit and let the client move on, as requested. When a relationship between two parties has soured to this extent, before even beginning construction, I feel canceling was in the best interest of both parties. Buying a pool should be an enjoyable experience for both parties. Artesian Pools can provide surveys from 100's of our latest pool owners which can demonstrate a good experience. I'm very sorry that Danny G had a bad experience with Artesian and wish him the best of luck.
Ive been working to this company since 2003 and i can put my hands in the fire for them that is completely not true all u write down is all crap for them customers are the most important thing they understand without them they will be nothing and is not manager in there only owner vice president etc please lee check first were u call and then write crap