The woman who did my nails was OK. She upsold and tried to get me to get the "spa deluxe package," which was lotion, an aloe vera gel scrub, and "foot mask." I found the last bit funny because as an initial precursor to the foot mask, they used a handheld cheese grater. YES, it was ACTUALLY a cheese grater, not a similar version they actually use in spas - this grater is even sold in the Walmart Regal Nails is located in. I declined, obviously. All I wanted was a manicure-pedicure, which she informed me it was $5 extra for french. So she did the white tips first, and then did the color - however, it wasn't until she was completely done with one foot that I realized the color she used was... um... questionable. Translucent cherry red... I politely asked if she had a less red color, something a little more pink. She said "No. this isn't red.." and continued on. So for my manicure, I asked her to just use clear. She spent the next ten minutes INSISTING that I do not get a french manicure on my nails, because "nail color come off easy," and that I should get gel instead. I refused. The manicure she did took all of one minute, was splotchy, and uneven. When I paid, she also informed me that it was actually $10 extra for french - and when I asked why, she said "$5 for mani and pedi each." Overall, not the worst, but DEFINITELY not the best, and definitely not worth $37 for a 30 minute mani-pedi. I'll try elsewhere next time.
I loved the salon itself however they are a bit too expensive I believe that's because of the atmosphere. I have been a Dr Phillips resident for 25+ years. I have learned that sometimes places have a hoity toity feel. This is onw of those places. This place is very beautiful, great design, very calming feeling that comes just from the design. However I can get the same services at many of the other local salons. I wasn't happy about them not even removing the calisus on my heals. Every time I get pedicures I always have had my calisus removed as a part of my regular pedicures. If you want to pay for environment this place is 5 stars, if you are paying for quality go else where. I also grabbed a book of services when leaving and saw that I could have chosen ANY of their pedi services as a new customer. One of their first questions was whether I had been there before or not. I told them no, they made no effort to info me on their special. That made me upset I felt they had an opportunity to impress me however they completely overlooked their opportunity for great customer service.
My mother an I normally go to the Escape Day spa for pedicures, it is expensive, but years ago when we started going the service was worth it (it is not anymore), we were apprehensive about trying anywhere else, but Escape is closed right now for repairs (I hope for thier sake, a total overhaul, since nothing in there works anymore), and we decided to try Jade nails acrossed thje street - all I can say is that I will never return to Escape. Everyone was super friendly, I recieved the best pedicure that I have ever had, and it was much cheaper than Escape. They serve wine with your pedicure, and massage your head neck, and shoulders while your nails dry. Everything about the experience is totally indulgent, except the price (and they are not snooty). I can't wait until I need another pedicure, but they did such a great job, it will probably be a while! ((By the way, I am a licenced nail tech, so can recognize great work, and have never left a review for any other nsil salon, but love this place!)