Windermere Dental Group
- BBB Rating:
Regular HoursFri - SunClosed
- General Info:
- Offices Of Dentists - Dentists Cosmetic Dental Practice
- Extra Phones:
: (407) 294-1459
- Cosmetic - Lumineers.Smile Makeovers, Cosmetic - One Day Crowns, Cosmetic - Veneers, Cosmetic - Whitening, Cosmetic Dentistry, Dental Implants, General Dentistry, Invisalign
- Payment method:
- all major credit cards, check, debit, financing available, insurance
- In the hearth of Metrowest, in Veranda Park. Same building as the Tavern on the Lake Restaurant next to the Publix Shopping Center.
- Metro West
- You can watch a movie while having a procedure with special I/O Glasses. It's like watching a 50 inch TV with surround sound speakers making for a much better experience.
- Dental Clinics, Implant Dentistry, Dentists, Oral & Maxillofacial Surgery, Prosthodontists & Denture Centers
- Other Information:
Insurance: Delta Dental PPO, Delta Dental Premier
By Appointment Only: Yes
06/23/2012Provided by Citysearch -
I'm so GLAD I've read these reviews before buying a coupon!! They are selling their coupons on the Groupon website now! I hope they get shut down!!!! We have so many scammers like this in Florida!!! I've been taken one too many times now and unfortunately, have to do thorough research before purchasing anything!! Let's keep each other informed, these people don't deserve to get away with such practices!!! I was able to completely identify with many of the reviews I read......it gets me sooo mad!!! I hope I'm not present when one of these abuses are taking place, I will join in to defend the customer!!!! They are supposed to be providing service, not stealing people's money and time and making their blood pressure go up!!!!!! Don't let these scammers run you over!!!
12/14/2011Provided by Citysearch -
Dr Susan Mocada does not deserve any stars! She is by far the worst health care provider my family has ever been to. She was unethical and uncaring. My husband saw Dr. Moncada last month where she treated him with a root canal that I believe she should have sent him to an endontist for. The procedure was not done properly and nerves were left from his tooth. He ended up getting an infection because he was not prescribed antibiotics to prevent it, which I have come to find out is the normal procedure. She violated his patient rights by not providing him with the information he needed to make an informed consent to the root canal. Along with many more violations. After all this Did not make any effort to make her mistakes right. She also would not release his records and films so he could take them elsewhere until we got an attorney involved. And then sent him a letter saying she would no longer be available for his dental treatment. If you are in need of a dentist please find anyone else! We have filled a complaint with the health department and now have an attorney and are going to move forward with legal actions. IF you feel that you could also use a attorney please feel free to contact me I can give you my attorneys name a information. It is not right or fair for a health care professional to treat her patients in such a manner!
09/15/2011Provided by Citysearch -
Don't waste your time at this office. In the short time I was a patient there the staff constantly changed and office manager was never ""available"". Also, my cap had to be fixed 3 times in less than a year. Needless to say I have returned to my old dentist.
08/31/2011Provided by Citysearch -
I bought the Living Social deal and I have a great experience. The Staff was very friendly and helpful, The Doctor made sure that I understood every single detail of my dental health,they even took pictures inside of my mouth so I could understand what they were explaining to me. The dental cleaning was very thorough and the whitening was awesome! My teeth are superwhite and I am super happy.
08/30/2011Provided by Citysearch -
I never before felt compelled to write a negative review about any business in the past. But regarding Windermere Dental Group, I just had to make the effort to save other folks from having my experience. Please read this review before going to the office. I disagree with napa23's last review (the only positive one). The other reviews have too much in common with my experience for this to be a coincidence.
My wife and I purchased the tooth whitening and cleaning package via Living Social. The provider was Windermere Dental Group. The vibe when you get to the office is very weird (we should have know this would be a ride from the beginning). The husband is the office manager, and the wife is the doctor. We went in for the cleanings, and the husband/wife team pressed us hard for additional services that we didn't need (my wife is a hygienist, so she know what was going on). When we refused, they said they couldn't do the whitenings for us. I caved-in on some smaller services, and paid extra. But it wasn't after some deliberation that we were able to schedule our whitening appointments. The appointments were scheduled for 100 days in the future (disappointing, but understandable given the demand for the Living Social deal). Because of all this, the mood was tense with the staff and patients. Even the bedside manner was just weird and seemed unprofessional.
My wife went for her whitening appointment first (3+ months after the cleaning), and it was a similar feeling. The bedside manner was off. The assistant didn't follow proper hygiene protocol, and had to be reminded - i.e. wear gloves before putting stuff in the mouth! She was glad when it was all over.
My whitening appointment was for this morning. I arrived 20 minutes late due to traffic (my wife called the office earlier to notify them that I was inbound, and they said was OK, and they would be waiting). I sat in the office for about 10 minutes, and then the receptionist told me that they would be unable to see me today since I was late. I was disappointed, but it was understandable. Then he proceeded to tell me that I had to pay a $50 cancellation fee since we had to reschedule. Really? I refused to pay, and I politely demanded to talk to the office manager (the husband). He did not want to come out from his office to talk, but told the receptionist that he would drop the price to $25 and would not waive the fee. So now all of the sudden we are negotiating? After saying that I will wait for him until his meeting was over to talk, the receptionist came back and said there will be no one available to talk to me in the office today.
Is this how they make their money? I drove 1 hour to get to the office, had to make special plans to drop the kids at school, had to reschedule a meeting at work. And on top of that, they want to charge me for being late? I explained all this, and they would not budge. Where is the customer service? It was disappointing enough that I didn't get the service done. Plus, this is outside of their policy, and they have no right to charge extra. This was not a ""no show"" situation or a ""cancellation"". The end result is that I asked that the office manager give me a call to discuss. I don't really expect a call back though (I think he knows he messed-up). I am going to pursue a refund from Living Social, or possibly a dispute with the credit card company if necessary. This may even warrant a complaint with the BBB. Wish I didn't have to go through all of this, but feel it may be worth the effort on this one.
08/25/2011Provided by Citysearch -
I wish I woud have read these comments before I went.
I was rescheduled numerous times, the day before my appointment. When i finally got an appointment I waited for 45 minutes before I finally gave up and left the office.
I will NEVER attempt to go back to this place.
On the brighter side, the receptionist was very polite to me and easy on the eyes.
08/15/2011Provided by Citysearch -
Fool me once, shame on you.
Fool me twice, shame on me.
This dental group makes that saying resonate as gospel truth. They are great at manipulating people and wasting their time. Let's start with the offer they made through Living Social (with which I have no quarrel and have obtained great deals in the past):
1- Offer: Tooth cleaning, full dental X-rays and a 1 hour whitening session.
What they actually deliver is a far different story when it comes to service. First, they separate the services into three different office visits. Since I purchased two packages, one for my wife and one for may self, this meant making six different trips. Oh, did I forget to mention that they were so booked up that they could not see both of us on the same day. Guess what else, the appointments were scheduled 90 days into the future, and then confirmed two days prior and cancelled one day before they were to take place. Let's not sell them short on imagination, they managed to do this for both of us on separate dates. By the way the new appointments offered were 45 days into the future, and guess what, all six dates had to be rescheduled. Their logic was bullet proof, the Dr. can't see the X-rays and the technician perform the tooth cleaning on the same day because they are too overbooked due to the wonderful response to their special offer.
Needless to say, my wife and I were not going to take up the risky tooth whitening part of the deal due to our concerns with experience level of the dental staff. As far as we could find, the dentists are a husband and wife team that performs what appears to be every specialty practiced by dentists. In our experience with reputable and conscientious dentists, they refer patients needing specialty services to other professionals dealing exclusively with those procedures. Just take a look at their website for an understanding of what I am referring to.
Last, but not least, the total lack any semblance of professionalism in their customer service area is the crowning jewel of this office. When you call in and get an answering machine that says ""leave a message"" it states that call was received outside of working hours, but it never states what those working hours are. I have called numerous times and received this message between the hours of 9 am and 5 pm during weekdays. When you do reach someone the only thing they seem to be able to due is to reschedule your appointment.
Anyone who has read this far, I am sure, does not need any more warning. If it is too good to be true, then it probably is. The Windemere Dental Group sure does live up to this saying with flying colors.
08/09/2011Provided by Citysearch -
This office must be one of the most unprofessional, uncaring dental offices in existence. I am continually appalled by the lack of concern or care from this office. In my experience, I have had my appointment cancelled on three occasions with a days noticed. I have prepaid for teeth whitening and since they already have the money, they continually refuse to give me the service that I have paid for.
The office staff is uncaring and unwilling to see through a patients eyes and don't even try to help. Having taken multiple days off to have this service completed, they still have no caring toward giving me an appointment that I can rely on. Each new appointment is at least 3 to 4 weeks in the future, only to be cancelled the day before.
I plan to file a complaint with the Better Business Bureau and suggest with anyone reading this review that you not allow this office to serve your dental needs. I am not alone in this experience and you will be subject to the same treatment.