Waterford Lakes Dental Disaster
I scheduled an appointment to have a filling replaced, and it turned out to be the worst experience I have ever had at any doctor's or dentist's office! After being prepped by dental assistants, Dr. Green came in to do the filling. They used a topical numbing gel to numb my mouth and had to apply it three different times. Dr. Green had a hard time doing my filling and spent almost 2 hours trying to do so. She was so harsh and rough with me that she caused a Hematoma in my right cheek and even though I was thoroughly numbed by numerous applications of their numbing gel, I was still in tears from the pain she was causing me. She was insensitive to it as well. As soon as she noticed the Hematoma forming, she stopped what she was doing to tell me about it and said she would give me an ice pack and a prescription for pain killers after she finished and then went right being just as rough. I have had numerous dental procedures ranging from dental surgery to braces, and can tolerate pain well. I have been told by many dentists that I have a small mouth but I have NEVER had anyone talk to me or better yet yell at me for not being able to open my mouth wide enough, the way Dr. Green did. She was rude, insensitive, harsh and unnecessarily rough. Even afterwards, she (seemingly insincerely) apologized and told me that the swelling in my cheek would go down in a few hours and to apply the ice pack every 5 min. I left with the right side of my face swollen from my eye socket to my chin and a migraine that forced me to call a ride to get home!
I thought that was the end of my headache but the swelling didn't subside for over a week and a few days after, I had a bruise that covered my entire right cheek. That bruise was still visible a month later! As I left the dentist's office I payed $104, what my insurance didn't cover. Three weeks later I received a bill for $86 but my insurance covered a portion of it so all I owed was $19. I wanted so much not to pay the $19 but I believe in karma and decided that I would suck it up, pay it, and this would all be over with. WRONG! The day after I sent in the payment of $19, I received yet another bill from them, this time for $86, but this one was a completely blank bill with no itemized charges and nothing but ""Balance Due: $86"" written on the bottom of the page! Two weeks after that I received another bill with no itemized charges along with the receipt for my $19 payment, this one saying I owe $67!
This woman is not only the worst dentist I have ever been to, but the entire experience I have had with this dental office has (for the first time in my life) led me to leave horrible reviews for a business! If you value your time, money, and would not like to be injured while getting dental work done, then you should NOT go to Waterford Lakes Dental! It was completely unbearable and I would never wish this experience upon any one.