Terri Marshall - State Farm Insurance Agent

I had a State Farm auto policy with this agent about a month ago. Last week, I received a call from the office associate regarding a vehicle inspection. According to her, the auto inspection has to be completed within 30 days of the policy start date, so she insisted that I should come that same day or my policy would be cancelled. I was never communicated about the 30 days rule before that same day, so how can they now ask me to come right away or have no policy. In fact, I was at work and couldn't leave at that moment. So she agreed that it was their mistake from their end to not inform me about it, and she would keep my policy and told me to come within 10 days for inspection.

I called yesterday to setup an appointment and was told that my comprehensive and collision coverages were already removed. They may have the right to cancel it, but they also have the responsibility to inform me about any change on my insurance. It looked like I was driving for a couple of days believing to have those coverages (as being shown in my insurance ID) but actually I hadn't.

To say the least, it is illegal to change coverages on someone's insurance without letting him know, or at least sending him an updated insurance id showing the changes.

Well then, I switched to Geico. I am writing this review so that others may learn of this insurance agent.

Thank you,