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Signature Car Rental & Airport Parking

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Business Details

Hours:

Regular Hours

Extra Phones:

AfterHoursPhone: (888) 538-3598

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Brands:
Cadillac, Chevrolet, Chrysler, Dodge, Ford, Mitshubishi, Nissan, Toyota, etc.
Payment method:
mastercard, amex, visa, discover
Categories:
Car Rental, Airport Parking, Parking Lots & Garages

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Reviews

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Posted: 20 days ago

Overall

Not recommend this company. After 2 hours waiting, I failed rent a car. they was blame me because I was late 2 hours. The reason I was late because I missed 4 times their shuttle bus. Now they didn't want to refund my deposit back. Worse experience.

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Posted: a month ago

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Service

Damien was my rep. He asked me if I wanted to purchase their toll pass. I said no we will pay tolls cash and we come here often. He saw my 3 year old and asked me if I wanted a car seat and I said no that I brought one with me. Then the shenanigans started. He asked me if I wanted their insurance coverage. I said no. Then he asked to see a copy of my insurance policy with coverages and deductible amounts listed. This was a first and I pulled up my entire auto policy on my phone. He looked shocked and said that if I didn't want to show him I could just pay for their coverage. Then he said the hold on my credit card is $1,000. I rent vehicles frequently and have never had a $1,000 credit card hold. After a hour plus, we finally got our rental vehicle and paid $66. Total including all taxes. I had to have a credit card hold of $1,000. Do not rent from this place. But in the end I held my ground and did not pay for any additional coverages. DO NOT RENT FROM THIS PLACE!!

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Posted: a month ago

Overall
Location
Service

No clear disclosure of hidden fees on this site, I spent the extra 15 a day to buy the insurance offered throughOrbitz .I proved that I had purchased extra protection through Orbitz, This was not good enough for Signature. Quote from sales guy, Daniel, complete with snarky tone "That insurance may be good enough for you, but it's not good enough for us!"When I expressed my humourous shock (I chuckled and said "it seems this happens a lot", as 3 customers had left in only the 10 minutes I was there, obviouosly all of them very upset with the hidden fees and terrible cutomer service), Daniel, this young, aggressive sales associate, began to harshly "reprimand" me for having the nerve to insult him. The situation went from calm to extremely hostile all on the part of his actions. When I pointed out that this was no way to treat a customer, that his off-putting, contentious defenses to my simple bemused demeanour were not acceptable, he gave me an ultimatum: do what I say or leave.

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Posted: 2 months ago

Overall

Worst car rental experience of my life, and that includes quite a few third world countries. Bait and switch tactics, they will not honor the reservation price, and Bianca Lafontaine is possibly the rudest human being (that's actually somewhat in doubt...) that I have ever had the displeasure of dealing with. One star is too many. Stay away. Stay very far away!

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Posted: 4/11/2016

Overall

1 star is just too much for these people! Worst rental ever! I´ve been renting cars in Orlando 3 times a year for the last 5 years and this was my first bad experience. These guys obligate you to get all the extra insurances, deliver your car with an empty tank (if you return it with a full tank they don´t pay you back) and charge you extra in your credit card. Awful experience! They go under the name of Economy Rent a car.

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Posted: 3/14/2016

Overall

Horrible experience, over 1 hour wait and then extra charges ($20 per day) for not having proof of insurance coverage, printed out with you, they will not talk to your insurance company on the phone, they will not accept a fax or internet proof. Total scam.

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Posted: 3/13/2016

Overall

I am being generous Do Not Rent from this company. I was told about their insurance if I took the insurance they would charge a hold of $150. I declined the insurance, salesperson said strongly I would be charged a hold of $1000, She stated that if there was even a scratch on the car they would keep the $1000 and I would have to fight with my insurance company to return my money. I stepped aside as I contacted my insurance company to email proof of my insurance. While I was standing there, I witnessed the sales staff continue in their pitches. The next older couple also thought the $1000 was excessive. They declined the insurance, received the same sales pitch. Confused at how to obtain their proof of insurance from email and not wanting to loose $1000. They bought the insurance. Older people and those from other conutries are frightened into purchasing the compnay's insurance on which the sales staff make commissions. Submit complaints to the BBB and Federal Trade Commission.

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Posted: 3/6/2016

Overall

Sleazy scammers. They run an insurance scam. Should be out of business soon. Don't patronize this business!

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Posted: 3/1/2016

Overall

Horrible experience!

They gave me a malfunctioning Fiat, the "check engine" and "door ajar" lights were always on, and my back lights went out on me in the 2 days that I had the car. When I was at the desk, I asked why I wasn't getting the Mini Cooper that I reserved and the salesman said "Oh you don't want that one, the engine is bad. We rented it to someone else." I was like WHAT! You rent cars to people that have bad engines?? And lo and behold they rented me one with problems as well. When I returned the car, they shrugged off all the problems.

AND 3 weeks later when I got home I noticed a new charge for $102 on my card. I called up Signature to see why they charged me and they said that I went through 2 tolls. Which is ridiculous because I had a Sun Pass. They did not care however, but proceeded to tell me that their policy is $50 charge per toll. Tolls are less than $2 here, it is highway robbery!

They gave me ZERO money back.

Rent somewhere else! This place is the worst!

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Posted: 2/9/2016

Overall

muito feliz com a minha experiência de aluguer total. Tudo foi muito boa . A equipe I devidamente punida foram muito útil e extremamente educados . Eles também não me apresse. Eles também estão incluídos os GPS gratuito. Eu certamente irá alugar aqui novamente

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Signature Car Rental & Airport Parking

7640 Narcoossee RdOrlandoFL 32822

(888) 538-3598

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7640 Narcoossee RdOrlandoFL 32822

(888) 538-3598

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