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Signature Car Rental & Airport Parking

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AfterHoursPhone: (888) 538-3598

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Worst service I've ever experienced with a rental car company, complete rip off. I got a quote online that to rent a car and signature economy was the lowest so I went with them...WISH I DID NOT. When I took the shuttle from the airport to them the lines and wait time were horrible, the price for the rental was $200 more than my quote and to use my own insurance I needed to lay $1000?!? Are you kidding or I could pay and additional $150 and then on top of that they put a hold on my card for an addition $150. They suck and rip you off and if I wasn't stuck there from taking the shuttle from the airport I would have left but I was in a completely different state and had no one to get me where I needed to go other then a rental so I took it out of desperation. Also it's been 4 days since I returned my rental and still did not receive the money from my hold.



I tried these guys because the place that I did use moved. Big disappointment. Very busy, very understaffed. They also charge double if you don't have an appointment.
When I returned, the first shuttle was full, and I got the last seat on the second shuttle -30 minutes later. I got to the lot, line around the building to rent cars AND pick up parked cars. There were 2 shuttles there, both drivers were stopped to eat, (3 pm). broke the line to ask if I was in the right line, and got served right away. All told, it took me 2 hours to pick up my car, from the time I went to the shuttle point, to driving off the lot.
NOT happy to wait.
Car renter in front of me was complaining about putting down $1000 deposit for an economy car? Never heard of that before.

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Overall Rating is 0....The vehicles are not well maintained. I was given 3 cars during my one week rental contract. This company offered a partial refund which was never given. No one answers the phone or calls unsatisfied customers back.

Edited: 12/27/2016

I booked a reservation from the website. On the website it advertised a low daily rate. It confirmed that I had a reservation so I didn't think any more about it. When I arrived at the parking lot, the van was about to leave. I ran in, ran my card, grabbed the ticket/receipt and ran to the van. I was shocked that they wanted me and my husband to load the van because there were no more seats left. Somehow we fit in but no one could wear seat belts because the seats were crammed past capacity.

Getting in behind us was a very angry fellow. He had been grossly overcharged and had been arguing with the manager. I looked at my own receipt. I also had been charged more than 3 times the website rate. Then as the van pulled out, the angry fellow asked if anyone else had been overcharged. Half the people in the van raised their hand. It was an awkward ride to the airport. The driver blasted loud pop music and everyone was cramped like sardines.

I emailed the business asking for a refund once I got to my destination. I told them of my experience and asked for a refund of the amount over the advertised rate I had been charged. They said no. I said that I was angry about the poor customer service and lack of response and would be leaving poor reviews. THEY THREATENED TO SUE ME! Oh, they also send a post stay email that says they will give you a free day stay for good reviews so that tells you something about how honest they are.

Edited: 12/27/2016

I booked my self service parking on When I arrived, I was told if I wanted to get on the shuttle to the airport I would have to pay twice the price for valet parking. When I arrived back from our trip, I called and requested pickup. I was told to wait at a specific spot on the ground transport level.

After almost an hour, the van pulls up several spots away and several groups that had been waiting less than 10 minutes (And were obviously told to wait at a different spot) filled the shuttle before we could walk over to it. We were then informed that we could either ride in the back with the luggage or wait an hour again for them to make the round trip to and back from the lot.

So after my family and I make the 15 minute ride on top of everyone's luggage, we get to the office. I am told that I have to pay the balance of the bill for the valet parking, and then they would not even bring the car around. I was given my key and told my car was where I left it (I left it at the office door where a valet driver took it). I had to go walking through the lot to find my own car and drive it up to pick up my family and my luggage.

The moral of the story is, NEVER use this company for anything.

Edited: 12/27/2016

This is for Economy Rent a Car AKA Signature Car Rental (yes, at 7640 Narcoossee)

Couldn't give a low enough review! Same as everyone else below. Quoted $120 originally, and got boosted to $248 when I hit the counter. They told me ONLY PAPER PRINT OUT to prove insurance. Later I found out that they would have taken my Geico Phone app. The man behind the counter did not tell me that.

Lies, more lies, and a rip off is all I got from them!!

For a FULL DETAILED description of my dealings with them, read this link:

I highly advise you find someone else to deal with.

Edited: 12/27/2016

Signature car rental is under investigation by the Florida Attorney General due to complaints, including adding extra charges to the price that the renter booked. Specifically, they forced me to pay $9/day for "loss of use" coverage. This violates their own written policy of allowing the renter to decline this coverage and take his/her chance on paying out of his/her pocket.
I booked my car as an Economy rental on Orbitz but Economy doesn't rent cars at Orlando airport. It's a deceptive, if not outright fraudulent practice.

Edited: 12/27/2016

Horrible experience. I had the Worst experience so far. I was served by agent Milkaliz and she keep forcing us to buy their complete insurance coverage ($180 a week). We had to call their competitor Hertz to confirm that it wasn't necessary. We ended spending TWO hours calling my insurer to re-draft our insurance papers to their exact liking. To top it off, they charge us $60 for the delaying the reservation and along with additional hidden fees (facility and tire fees ...about $20).

I would never again use their service at EconomyrRentaCar -dot- com

Edited: 12/27/2016

Never again!
At a pick up it was a total mess, a HUGE line of customers, some being late for their plains. They charged me a fortune for the insurance, even though I tired to decline it. The whole price was three times higher than at my reservation. Because of a long line of customers, the rep was unable to wait for two minutes while I was retrieving my proof of insurance. When I eventually was able to retrieve it, he told me that the contract has been already closed, that he is unable to change it now. He told me to email to the Customer Support and ensured me that the charge for the insurance will be refunded. A week later the customer support wrote that they're unable to give a refund.
Very bad experience.

Edited: 12/27/2016


You will be forced to pay for their insurance even though you have coverage on your credit card and/or personal insurance. The car ended up costing over three times the price I thought I was going to pay.
After my trip I inquired with other car rental agencies to see if this was some sort of Florida law, and I was told that I could absolutely refuse insurance if I had my own.
Economy car rental is misleading and dishonest. All you have to do is read the reviews!!!

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Signature Car Rental & Airport Parking

7640 Narcoossee RdOrlandoFL 32822

(888) 538-3598

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