The doctor has a good sense of humor and is very profesional. I have a complain of a $75 dollar charge for giving 4 days cancelation notice instead of 7. I was told that is "holidays policy". A patient should be charge only if they had signed something stating that they had agreed to that. And so I told the clerk but he said I still had to pay. So 5 star to the doctor 2 stars for the clerk.