09/07/2009Provided by Citysearch -
Visited Mattress Firm locations on Colonial and in Winter Park. The sales people were very knowledgable and very helpful. They gladly honored a sale price that I saw in the store a week prior to purchase, despite the fact that the sale had expired on that particular mattress.
Unfortunately, the mattress we purchased was too plush for our liking, and we decided to exchange it after the 30 day trial period. All the sales people were up front about the 10% restocking fee for exchanges, so this was no surprise. When we found a more expensive mattres that we liked, the sales person reduced the (sale) price to soften the impact of the restocking fee. We received the replacement the same day.
Overall, I am extremely satisified with my shopping experience at the Mattress Firm. The wide selection helped us to choose the mattress we ultimatley wanted, (as we opted for a different brand). The sales people that worked with us were always very polite and informative. I will be a repeat customer.