The level of frustration I've experienced with Greenburg Dental is unreal. I can't fathom the poor treatment that I've continuosly received at 3 different offices. Time to switch!
When I finally obtained insurance through my employer, Greenburg Dental seemed a good choice due to the number of offices….somehow that was an assurance when I had nothing else to go on. Now, all of my fellow employees mock me and refer to Greenburg Dental as the Wal-Mart of shopping plazas and the Carnival of cruise lines. I understand all too well why Greenburg has the reputation that it does. Even though I had heard things and probably could have changed early on, I wanted to give them the benefit of the doubt because they were assigned to my insurance policy. My experience has been nothing less than traumatic. I see that some reviewers had positive experiences, and I’m wondering if they visited a different office. How could there be such a divergence? Maybe it is because I’m a minority…I see very few people of color visiting there and I go monthly for ortho. There is always a wait and the regular office staff are never very accommodating.
Dr. Stewart has been a pleasure to work with, and now he will be leaving…go figure. The rest of the office staff has not provided the same level of professionalism, kindness, and concern as he has. Rude and apathetic, yet control freaks is how I would describe them. On my latest appointment, there seemed to be 15 office personnel standing around and having a good time chatting it up, but each time I asked a question, they got very busy. I had to wait an over an hour for my daughter to see the dentist. This was my second trip to the general dentist, as last time he was too busy…I waited an hour then, too. My mom came down from Ga to bring my daughter in because I’m a single parent and can’t continue to take off work because the office can’t get their act together. They refused to see her even though I had a notarized letter and appeared in person to give authorization a week ago. I came to the appointment anyway and still had to wait over an hour because I was told I have to be there for the entire visit…which was a 30 second consult to inform me that the dentist couldn’t do anything and I’d need to be referred. You’ve got to be kidding me! I was livid. How did that make any sense? They seemed to derive pleasure from making me wait over an hour only to refuse service to my family. I’m only trying to do the right thing for my daughter. I’ve never had problems of this magnitude. This level of complication should not be experienced anywhere…but especially in a company such as this.