I went in for my appointment that I had scheduled. Before I schedule an appointment I read the reviews online and they were all bad, but I decided to give them a chance and go anyway. Once I got there I started to fill out the paperwork and as I was filling out the paperwork I received the phone call. As I was on the phone, the dental assistant in the waiting room called someone with a similar name to mine, I thought it was my name and so I got up and I realized that they were not referring. I apologize and I sat down then one of the Staff members at the front desk made a loud unnecessary comment on what I had done. She said, "They always hear or think they hear their name and they're so ready to jump up and go and nobody even called them," then someone on the staff 'laughs loudly,' I was greatly offended by that comment and she could have kept that comment to herself.... "as though people don't make mistakes"... I thought to myself.....Not to mention I do have a hard time hearing well and I was already distracted by an untimely, but important phone call that I had recieved. Needless to say, I asked for my driver's license back and I told them that I DID NOT like that dental office and that I WILL BE FINDING ANOTHERONE ONE and then I left. Not to mention the people (patience and Staff) are very Angry and Subtile and I choose not to be around those people.