I'm sorry you're so angry
Firstly, you were 30 minutes late for your appointment. I signaled you ""One Minute"" several times because I had a cat in the tub that was very stressed and I was responsible for paying complete attention to her at that time. I will not leave any animal alone in a stressed condition. YOU were the one getting angry about not being immediately taken care of. So much so that YOU and your actions were the one that frightened my Granddaughter (age 11) to the point that she was stressed and frightened of YOU. No she does not ""Work"" here. It was Saturday and she sweeps up hair once awhile to be helpful.
Secondly, the white dog is blind, deaf, and old. What you have described here is in no way what was happening.
Grooming shops can be very loud with dryers, clippers, water, and pumps running . As you were in the entrance room you would not have heard that, but sometimes one has to yell to be heard over the noise of the equipment.
We go above and beyond for our clients and their animals as many here and in other places can attest to. We will continue this practise of serving our charges well and humanely, as we have done for the past 8 years at our shop.