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Edwards-Macy-Brenner's

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Business Details

61

years

in Business

Hours:
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Payment method:
master card, visa, all major credit cards, amex
Neighborhood:
North Orange
Categories:
Bridal Shops, Bridal Gown Preservation, Women's Clothing

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04/08/2010
Overall
The best of all bridal shops around

I just didn't know what to do. I was getting married in 9 months and I still couldn't find a wedding gown. I searched the internet and went to all the bridal shops that I could think of and still no luck. A friend of my grandmothers asked if I had went to Edwards-Macy's. I hadn't heard of that store so I got directions and went. WOW!!! What a selection of all types of gowns from evening and special events to ANYTHING bridal. I thought if I couldn't find anything here...then I wouldn't ...view morefind it anywhere. I was approached by a very professional and friendly lady,Charlene, and she asked all the right questions and knew exactly what I was looking for. I tried on about 6 dresses and had 3 possibles. WOW!!! This was a first in any store. I finally picked one and I ordered it as well as my bridesmaids and flowergirl dresses. My mom and grandmother also bought thier dresses there. It was a very pleasent and most reassured experience I've had in a bridal shop. I will tell anyone looking for a wedding dress to go to Edwards-Macy's. I had the best experience ever!!! Everyone that worked there was so accomodating with their customers and the seamstress, Jahan, was awesome with everything needing to be altered. I thank Irene for telling me about this little treasure in downtown Lakeland!!!
Thank you Edwards-Macy's for making my special day stress-free.
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08/25/2008
Overall
My worst experience ever as costumer

I am 40 years old and none treated me the way that Edwards-Macy-Brenner's/Brenner,s fashion bridal store did.
The store is runned by irane people who are very arrogant and non appreciative of american client and ammerican business .

Their costumer service the worst i have evre had in my life
...view more
Their items ,old used and very price.

their price 50-70% higher compere to Dave's bridal and other similar american stores

I will never use them i will never recomend them

Rudiana c
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RudianaC
08/24/2008Provided by Citysearch - 
Overall
My worst experience ever as costumer

The store is runned by irane people who are very arrogent and do Not appreciate american's people business \r
Their items are old and used and price\r
Their prices are 50-7-% higher than Dave's bridal or similar american stores\r
On august 23 2008 I Rudiana C purchased 3 items at Brenner?s Fashion \r
One of the Items needed adjustments (takes in the back and shortens the end)\r
Rose (the sale person) told me that they will do the adjustment for only $36 (and she conformed it
...view morewith another lady in her 50es short hear ,which I believed was the manager)\r
Rose told me to come back on Monday to do the adjustment.\r
On august 25 I went to the store and the manager (EDUARD) told me that I had to pay $70(not $36).\r
I told him about the price that Rose gave me and he said:\r
?I do not believe you ?\r
EDUARD was very unprofessional rude, arrogant.\r
\r
He changed his statement 3 times\r
1- First he said :I will give you $10 discountand and charge you $60\r
\r
2- Second he said I will refund you the money for the dress(when I said, ok give me my money back Eduard said :?You know what I changed my mind I am Not giving you any money back.\r
3- Third time Eduard said ?I am not going to refund or give you a discount so either you do it for $70 or leave the store\r
\r
I let Eduard know that I am filing a complaint with the Florida business bureau therefore I needed his full name and his position. Eduard refused to give me either or.\r
I asked to speak to his supervisor and Eduard gave me a phone\r
#407-898-6121\r
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signman2069
04/22/2008Provided by Citysearch - 
Overall
!!! BEWARE !!! Very Poor Customer Releations

They mixed up my wifes wedding dress with the wrong one that is way too small and almost ruined our wedding. The store promised a full refund then changed their mind and ""said it was a mistake but they don't do refunds"" feel free to contact me for more info.

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Edwards-Macy-Brenner's

2201 McRae AveOrlandoFL 32803

(407) 898-6121

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2201 McRae AveOrlandoFL 32803

(407) 898-6121

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