My family and I went to Chan's three weeks ago. Some background info on myself. Born in Hong Kong (where the dim sum is delish) and I own a dim sum restaurant in the northern part of Florida. We decided to go to Chan's to compare the food and the service, and see how we could improve ours. After reading such wonderful reviews in this site, I was hoping to get amazed..but unfortunately I was not. After going to Chan's, I came to understand that mines is the best.
In the parking lot-small of pieces of glass and big chunks, so beware where you walk.
When we entered we were served tea and we did not know that they charged you 50 cents per person. We were seated near ""the bar"". Honestly, the atmosphere is a bit tacky and dirty. I did not even bother to ask for water because their glasses looked uncleaned. The food had the same aspect as the restaurant, tacky (old shredded lettuce as a garnish for some stale fried tofu) and the plates has residue on them. After ordered four plates we were out of there. When it was time to pay we received the check of $25 and take into account that we had ordered only four small entries. The owner seemed bothered when I asked her the price of each dish. I'm into the restaurant business myself, and even when I'm really busy... I will treat every costumers nicely if they ever have any inquiries.
I warn every person who has the slightest thought of going into Chan's. No offense to the people who wrote previous reviews, but they are just enchanted with the thought of eating Dim Sum. If they ever had really good Dim Sum food and service, their reviews wouldn't be the same . I know that they see a lot of Asians families whenever they eat at Chan's, but most likely they are people like me who were there the only and the last time. I have my Dim Sum restaurant in the northern part of Florida, I don't advertise much because I have plenty of locals who already know of us. Good food and great service makes food yummy and satisfying = )