Posted: 1/13/2011Provided by Citysearch -
I've been trying to get a Vet to call me back several times to talk about my pets health and setting a teeth cleaning appointment with no success. Even after I have called them and made them aware that ""no one calls me back"" and I get a promise that someone will call back--no does. My dog has been needing his teeth cleaned since September and some other ""issues"" came up that Banfield did not want to do his cleaning. Instead I had to pay for exams to rule out kidney issues. And I was even asked over and over again that X-Rays were needed in order to take a better look at my dog (who BTW has no kidney issues at this point). So now that his kidneys are fine, I'm having difficulty setting an appointment to get his teeth cleaned. Which is why I'm switching Banfields and even considering stopping my wellness plans on both of my pets. This is the first Banfiled I've been to (out of 3) where the customer service was frankly piss-poor. I would not recommend this location to anyone.