WORST EXPERIENCE OF MY LIFE!
One star equals Poor, but they really deserve zero stars. I went in there and SPECIFICALLY told the stylist I was growing out my layers and wear my hair both curly and straight. She proceeded to shear my hair in awkward strands which left it thin, unsymmetrical and with frayed ends.My hair was so badly butchered that I could not stop crying for hours. When I finally spoke to the owner, Corrine, she was smuggish and told me over the phone, and I quote ""You seem like a reactive person. Your hair will probably be fine in a couple of weeks."" Corrine refused to give me a refund and when I went in later the same day to get her ""professional opinion"" she yelled at me infront of other customers telling me she did not appreciate my attitude. I video taped this entire encounter and I clearly had not said a word, I only ran my fingers through my hair when she yelled at me, ""Stop arguing with me"". When I replied ""I didn't say a word to you."" She stared at me in my face, huffed and puffed and still did not offer any solution to my tattered hair. I asked her, on camera, what she can do to help this situation and she never said a word. She glared in my face and when I crossed my arms she said she can't work with my bad attitude. I'm sorry, but if the owner of a salon was rude, demeaning and unprofessional would any one else have their arms crossed waiting for a solution? To sum it up, she never provided advice, solution or a refund!
My hair was so damaged at the ends that I had to go to another salon and get 4 inches cut off to make my hair even all the way around! (so much for growing my hair out.) The other salon did an amazing job, however I did not expect to have a mid-length bob ever again!
Alchemy is the worst experience I have ever had and it was made clear that $45 is more important to them than their reputation with customers.