I am SHOCKED by the bad reviews here, as my experience was the polar opposite. It did start out badly with an initial decline of coverage, but when I spoke to the manger, Erick Schultz, and explained the situation, he couldn't have been more helpful. He re-opened the case and assigned Kindra George as our adjuster and she is probably the best person I have ever worked with in any circumstance! She came back to look at the damage, assessed that it was a coverable claim and from that moment forward, took care of everything. She did it with respect for our home; she was professional and courteous and got back to me every time I had a question. If it weren't for Eric and Kindra and the Olympus company behind them, I probably wouldn't be able to afford to send my son to college. I highly recommend Olympus Insurance. Be your own advocate, people. If you're in the right, then Olympus will indeed stand by you.