I used many times and now feel like I have been ripped off. The last 2 rentals I have made, each bag was missing the sleeve of golf balls. After I told the company this after first time they promised to add to my next rental. Guess what - no balls AT ALL included next time. Convenient? Mostly their service was good and easy to use until recently. Unless this problem is rectified by the owner (I will post back here if it is) I would not use again and advise others not to believe they will be getting any golf balls included for their game!