When my washing machine broke, I called Willard Appliance around 8 a.m. and a mechanic showed up at 9:30. He determined the pump had seized, replaced it right then, got the washer running and left. An hour later the washer seized up again, so the mechanic came right back and determined that the motor had burned out since it had been trying and trying to run the seized pump. He replaced the motor with a discounted one and no additional labor cost, got the washer running, and left. A few hours later I discovered that it had seized up yet again, so they came back right away, took my washer and left me with a loaner, which I've never heard of anyone doing and was a very nice gesture (especially since I would have otherwise had a soaking wet load of laundry to lug to the laundromat). They finally diagnosed the problem with my washer, which was going to be more costly to fix than it was really worth and more than I'd want to put into it, and gave me the option of just keeping the loaner washer they left me with for the price I'd already paid for the repairs or using it towards another washer, which seemed like a generous deal to me. So overall, after my experience with them I'd say they're prompt, friendly, and genuine and I'll definitely call them next time I need work done!
1957 Island Walk DrOrlando, FL 32824
From Business: Service & Repair on major appliances
Eddy is hands down the real deal. His website is straightforward and so is he. His site info is also what he tells you on the phone; service charge/visit fee is rolled into his price if he can fix the problem. He writes his guarantee/warranty for parts and labor on the receipt when he performs a repair. I called him after hours (5:30pm or thereabouts on a weeknight) describing my trouble and the make of my refrigerator. He arrived within 45 minutes, diagnosed a bad relay, had the part with him and had my fridge repaired and up and running before the stuff in the freezer had time to break into a serious sweat. Total cost to me: $150 and he was on his way and out the door by 7:30pm. Courteous, polite, knowledgeable, Eddy was WELL worth the chance taken on a blind call to him after a Google search for appliance repairs in the Orlando area. And that call was certainly much less time, money, and effort for me to make it in comparison to shopping for a new fridge. I would HIGHLY recommend Eddy be your appliance repair authority. If his site doesn't list your brand or you fear he might be out of your service area, call him anyway, he'll give you the straight scoop. Thank you, Eddy, you're a peach!!
I have had an excellent experience at Willard Appliance; they solved a difficult problem quickly and at a very low price. Specifically, my GE microwave was sparking for no discernable reason. the Willard team completely cleaned the unit and quickly determined no parts were faulty. This mystery was solved when Willard's seasoned experts realized the contractor who built the home had put on the wrong food-holding plate -- a model that contained lead in the glass! Willard loaned me a proper ceramic plate until my new plate arrived. The only way this situation could have been rectified was by an experienced team with an eye for detail and a determination to provide customer service. Thank you Willard!