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Bert Murdock Music

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Business Details



in Business

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Extra Phones:

Phone: (801) 225-3336

TollFree: (800) 748-4312

B-Band, Ibanez, Marcinkiewicz, Ovation, Takamine, Yamaha, yamaha

Burt Murdock Music

Musical Instruments, Music Sheet, Musical Instrument Rental, Musical Instruments-Repair, Musical Instrument Supplies & Accessories

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Horrible Horrible Horrible

First off, I have never dealt with such rude incompetent people!!!! Also, the worst...I repeat THE WORST customer service I have ever encountered. The manager was even extremely rude. They will not return or exchange merchandise. Their computer system is archaic and they keep poor records. Do not buy ANYTHING here! You are better off buying sheet music online (cheaper) and instruments elsewhere. I have never been tre... view more

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Beware of their rental practices

Their rental practices are very deceptive. One of their representatives flat out lied to me. I made the mistake of expecting them to give me honest, accurate information. I will now have the privilege of paying $1500 for an instrument that I was told would cost $1000. If you do business with them, make sure that you read all of the fine print on the contract before you sign it. Don’t expect them to tell you the truth... view more

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Horrible Customer Service

Can you give zero stars? We entered into an instrument rental contract with Bert Murdock Music for a clarinet. I purchased the replacement insurance, as well. We live very remotely and I did not want a hassle, if we needed to trade for a new instrument. I noticed when we got home that the two hinges on the case had part of the hinge broken but the case still worked and we live far away from the store. After ab... view more

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I bought a new guitar this morning. When I was putting new strings on it this evening, I noticed that the varnish on one edge was flaking off. When I took it back to exchange (the same day I bought it), they refused to exchange it for me, all the while insinuating that it was my fault that the guitar was "damaged". I'm having to dispute the charge with my credit card company to get this resolved.

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Worst Customer Service Ever

Wow! The WORST customer service ever from Bert Murdock Music in Orem Utah. Be Warned! Broken microphone? Tough, it's up to you to take care of it. Read about it at this link: I purchased a microphone on Saturday, it broke on Monday, I was told ""tough luck, work it out with the manufacturer"" on Tuesday.

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Bert Murdock Music

981 N 1200 WOremUT 84057

(801) 225-7922

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Bert Murdock Music

981 N 1200 WOremUT 84057

(801) 225-7922

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