Scott is a nice guy and will give you lots of information but if you need him to do work, plan on it taking a month or two longer than he says. We were told a few days and went back again and again and again only to find excuses why he couldnt get to it. Several appliances ended up taking several months to get done. Still charged us regular price or higher and sometimes not all the work was done as told to us. Really dissappointed in his work.