hey are the best. I thought I lost all my pictures. but they were able to recover them. I had taken it to another repair place and they were unable to do anything and suggested I send it out to a lab that would have cost me 700.00, Ultra computer got my pics back and it only cost me 35.00. I drove 76 miles one way to get it in the right hands, true professionals.Excellent customer service I took it in on a Tuesday and they started working on it right away they called me the next day and said the hard drive was in bad shape but they would continue to work on it, then on thursday I was called with good news they were able to recover my pics.My wife and I are adopting and we were working on our adoption profile and needed these pics .I am so grateful for the fast, professional,courtesy the guys at Ultra computer extended me. Thanks again.