Extended Stay America - Orange County - Katella Ave.

This place is terrible. Filthy, can't get the maids to clean the room, terrible to work with, rude. Would not recommend staying here.

We went there to see disneyland. It was two days trip, and we stayed at the hotel for two days. We got there by 11:00pm. Everyone was so tired because we drove from the bay area. Unfortunately, while we are checking in at the front, someone stole my wife's purse which has our wedding rings. We asked the front desk to show the video, so we can trace the thief. The front desk person refused to show the video. He said only my manger has an authority to show the footage, and he will be here tomorrow morning at 7-7:30 am. We got back to room. My wife couldn't sleep because she was keep thinking about our rings. Next day, my wife woke up early to see the footage. Front desk person said my manager can't come today because he got sick. He will come tomorrow. We felt so sad because it felt like they don't want to show the video. Last day of our stay, we were expecting to see the video. Again, they refused to show the video. That day, the assistant manager was there. The assistant said hey we don't know the password, so need to contact our IT guys. We went back home without seeing the video. Still, it's a mystery for us who stole the purse. If you guys where on our situation, what are you gonna do? This was our experience at extended stay america on katella ave Orange Ca.