I'm reviewing this company on behalf of a friend that uses them. He is very happy with them and has no problems. Their bill is reasonable and they do not increase rates every period like Republic does. They are local and are therefore able to do a little more for you. I am switching from Republic because of having them increase my bill to over $100 and then having multiple phone calls and more bills before it was corrected. Months later, after they said it would never happen again, I received two more bills, both with rate increases...I'm sure they were slowly trying to get me back up to that $100 mark. When I called Republic to cancel they informed me that I have to call every time I see a rate increase to have them put it back to the original rate that was agreed upon because they increase the rate for every single customer for that region and have no way of NOT increasing the bill for one person even if there is an agreement. I said, "Then I would have to call every time I get a bill.". Anyway, I may be writing my own review of C&M later, but my friend speaks highly of them, and since Republic has a half a star rating and C&M has 1.5 stars, I am convinced I am upgrading.
I have used C&M for years and couldn't be happier with their service. I love the fact they will pick up overflow or items too large for the container. The larger company used before moving into an are served by C&M wouldn't pick up the garbage if the lid wouldn't close completely. I haven't been hit with fuel surcharges or any other fluctuating costs. I just learned today that C&M offers recycling at a VERY affordable price with no sorting required. Being a smaller company, you won't get an operator at a call center, but in my mind that's a benefit, not a flaw. I've never had a problem getting a return call when I've had a question. I've found them very easy to work with and enjoy giving them my business.