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Ontario Childrens Health

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in Business


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Timperman, V Diane, Md - Ontario Children's Health

Litao Achilles E MD

Ontario Children's Health

Litao, Achilles E, Md - Ontario Children's Health

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This office is wonderful!! Fr...

This office is wonderful!! From the first day I have called to see if they are taking new patients, until even now when I need to get any of my kids in for a visit. They are always friendly. I have sat in the waiting area and observed people coming in (Not so nice patients) and the way the staff handles them is awesome. You have a lot of low income families that come into this practice and act like everybody owes them something, and is rude. The front staff just continue to handle...view more them with a smile. If this office has certain policies and you don't want to follow them, then you should go to another doctor. Unlike some patients, I understand that there are polocies for a reason. The doctors are worth it. The office manager that I spoke to always is nice and goes above and beyond to help me out if I ever need it. Shame on those people that complain about this office. Maybe you are the issue and not them. Two of my friends and my brother bring their children here and they feel the same way. When I became a new patient with my children, I had to let them know what insurance I had and to come in and sign a release to get my kids medical records to be sent over before they were seen. I think that is great!! That means they are on top of it and they want to know what has happened with the medical care for my children up to this point. Poor planning on your part does not mean that this office has to bend over backwards to accomadate you. Ontario Children's IS AWESOME !!view less

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I have 4 children, 2 of which ...

I have 4 children, 2 of which were seen a couple months ago for the first time and 2 more I needed to get in. They insisted that I bring in a card stating that they were the PCP, even though they had never been seen there! So, I did, then gave me trouble about getting medical records to them before I could even schedule an appointment. Finally, they allowed me to schedule. I have a very special needs child who has seen a million specialists in her day and I have ALL of her medical ...view morerecords to date with no issue. Until now. I provided the doctor with my own personal records and then asked for the physician's notes from the initial, routine physical he did on her. I provided the majority of the info myself, yet they sent me to several people in the office who said I had to pay for it and sign a release. I have NEVER had to pay for records and CD's, films, especially one simple page. They gave me a hard time about it, and one person told me I would have to pay $35!! I told them that if this is their policy that they call law, (I was given reports for the 1st 2 kids without trouble), then I would pull them out of the practice. I cancelled the appointment I had for the 4th child over this treatment. I received a Certified Letter in the mail from this practice that states, "The doctor-patient relationship is based on trust and respect. It has been brought to our attention that you feel our office policies are inadequate. You mentioned that you were going to transfer out of the practice, so we will continue to see your children for the next 30 days, from the date of this letter, on an emergency basis only. Once you have established with the new physician, please sign a records release, and we will forward the medical records to the new doctors office. The appointment for your child on 01-24-12 will be cancelled because a physical is not an emergency visit. Regretfully, Ontario Children's Health Associates". This is sad, a waste of time and money and quite petty. The doctor we saw was blown away at my daughter's issues and the specialists we saw and said he was flattered that we'd choose him for her care. Not with this staff. Good doctors are loosing great patients. A change needs to happen.view less

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love this office

I can't explain how wonderful this office is, the front staff, nurses and doctors, including the girls in billing. I have had money problems in the past and present and they have offered me a no interest payment plan. I know that I must pay each and every month. The care is worth it. I look at it in the way the doctor sees my child, therefore they deserve to be paid. I wouldn't expect to go to the store to get milk and bread and cheese and leave without paying for it. The care th...view moreey provide is awesome. I wouldn't trust another office to care for my child. I don't care if my bill gets over hundreds of dollars, I will pay them each and every month because they deserve it. People don't have the respect they should for others and they always feel it's somebody else's fault when actually they are mad at the wrong person. They are mad at them self and don't want to admit to it. Thank you Ontario Children's Health for being awesome!!view less

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Very Disappointed!!! Don't go there!!!

This office has seen my kids for years and I have always been happy with the doctors. But recently we had a billing problem that came up came up and they were totally unable to work with me and my family. My son’s insurance company stopped covering this doctor all of a sudden and they never told me that he was not being covered till we had over a $1000 bill. We set up a payment plan which I paid for months. Until a situation came up and I missed a couple of payments. It was one strike...view more and you’re out...literally. and the problem we had was mostly their fault. They kicked us out of the practice lacking any compassion and being totally to me. Even when I was crying to them on the phone they were always rude to me. They are more worried about money than anything else...including the safety and well being of my children. I would defiantly stay away from this office. I hope my story helps at lease one family to not have to go through the pain and suffering my family has gone through.view less

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Ontario Childrens Health

2003 W 4th StOntarioOH 44906

(419) 529-6285

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Ontario Childrens Health

2003 W 4th StOntarioOH 44906

(419) 529-6285

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